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R29 & R20 integrated with 3rd party Hartman controls access control

Using R29 & two R20's integrated with 3rd party Hartman controls access control system, installed by others. When client adds a new user to 3rd party AC, they scan a new fob on a R20. The R20 generates a random 8 digit code. This code is th ...

2023-09-07
3 877

dsafran

Hello, Recently, R29 started to not recognize existing fobs. The fob fails to open the door. The relay does work when R29 is called and the open-relay code is pressed. It appears the Hartman Access Control system is giving random non-consecutive numbers to associate with each fob user. This creates ...

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No internet on Building

We are preparing since weeks for a Project, with 2 buildings, one with 50, other with 60 indoor units Before, it was said, that there is a shared internet connection, but now as 2 week is left for the installation, they have let us know, th ...

2025-11-03
5 1618

dadas86

I have got it working without a shared internet connection. So the outdoor unit, is not connected to any internet. Its connected to a standalone, offline router, and so the 2 wire distributor is. The indoor stations are connected with 2 wires. And via wifi they are connected to the owners wifi... S ...

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IT82 Local Relay unlock via HTTP doesn't work

I have an older IT82 indoor monitor. Firmware Version 82.30.10.4, Hardware Version 1.0 I want to unlock the local relay via a HTTP command. I tried all URLs I found but nothing works. Settings look like this: Phone -> ...

2026-01-02
4 773

markus

Some issues with the URLs in my previous post, the link is http://192.168.1.11/fcgi/do?action=OpenDoor&UserName=admin&Password=admin&DoorNum=0

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HOME PAGE BUTTON

Good morning, A question about the C319 monitor, but the request can also be applied to other models: I ask if it were possible of add direct access buttons to third-party apps to the "default theme's" home page? It's a 10 inch monitor a ...

2025-12-10
1 1046

Akuvox_Mia

For the C319 (and other models), you can’t add direct shortcuts for individual third-party apps to the default home page. Only the "Application" folder can be displayed there.

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Grouped and ungrouped contacts

On a R29C, is it possible to display extendable groups and some ungrouped (default group) contacts? Should look like: > Names > Apartments Concierge Janitor Management Theme is Villa and display type is contact.

2025-11-14
2 1277

wiorek

Thanks, we will go with the building theme for now.

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R20BX door phone and S563W Indoor Monitor

Can someone explain how I can open the two relays connected to the door phone from the preview screen on the indoor monitor? I tried to go through the documentation, but it is not clear enough to show how to configure this scenario. As far ...

2025-11-08
1 1252

Ampcom

Hello P, The below steps is a guide on how to configure the internal touchscreen to trigger the associated door phone relay whilst in Monitor mode using HTTP command. PLEASE SEE STEP 13, which indicates to set the same settings for PREVIEW mode. Devices in this guide are E16C Door Phone and S563 ...

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S563 touchscreen not reverting to “Home Page Display”

Hello Akuvox forum members. I have found that when “Sleep Time” and “Screen SaverTime” has elapsed and the screens turns off, when you touch and wake the screenit reverts back to the last page that was used and not the “Home Page Displ ...

2025-10-26
2 1285

Ampcom

Hello Mia, Thank you for your reply. Does your comment "currently under development" mean that it is a feature that is being built now and will be released in a future firmware update, or does it mean it is being only considered? I have customers requesting this feature. Thank you for your time, Phi ...

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How to broadcast to multiple indoor monitors when a single input is triggered.

Hello Akuvox members, I am a bit stuck on a requirement and hopefully someone maybe able to assist. The scenario:-We have installed:-1 x R20A at front gate.6 x C313W-2 Touchscreens throughout the house.Customer has an old door button at fro ...

2025-10-29
0 1291
C319H UPGRADE

Hi all im trying to update C319H FIRMWARE 119.1.35.15 TO THE LATEST 119.30.12.402 .when the downdload finish and make reboot it is write error and if i make restart the firmware not change . i know that the 119.1.35.15 is very old firmwar ...

2025-09-06
1 1299

Akuvox_Mia

Hi Panikos, The version 119.30.12.402 is intended for the Akuvox C319 device. Since your device is a C319H under the Akubela series, it is not compatible with this update.However, your current version 119.1.35.15 can be upgraded to the latest version using the link below. https://knowledge.akuvox. ...

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Akuvox C315 Firmware update 115.30.10.18 has bugs

Hi, after the update from 115.30.10.6 to 115.30.10.18, the speaker and microphone in the intercom and door station do not work. Update screwed up. I went back (downgrade) to version 115.30.10.6 without the transition version 115.30.1001.1 a ...

2024-11-07
3 1263

joschi

Model C315WFirmware: 115.30.10.6I can't attach the config.tgz file here, I don't read Chinese.I don't have an Akuvox gateway station; my gateway station is a Fritzbox router and the camera and speaker module Auserwald connected to it. Everything was fine until version 115.30.10.6.Here I transferred ...

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E12W does not accept wav file

Hi, My E12W does not accept any wav file i am trying to upload to use as a ringback tone. I have created a file with the correct settings (

2025-06-03
1 1049

Akuvox_Mia

To address this issue, we need your audio file. Our development team will investigate why it doesn't meet the requirements. We have created a ticket for you—please send your audio file to this ticket. Thank you! https://ticket.akuvox.com/a/tickets/40953

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Doorphone R26P disconnections

Hi, I have an Akuvox doorphone R26P Rev 1. I encountered several disconnections after few days of use (sometimes 2 days, sometimes a week) Status Led on the device is Red and complete loss of voice connection and video. When rebooting, it ...

2025-05-09
2 1107

Kino

Hi, Thank you for your answer. Sadly when the problem occur as it is disconnected, I can not acces the interface anymore...

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S567 and S563 firmware and play store

Hi to all, i'm searching for a firmware update of S567 and S563, in the website ok akuvox the versions are older than what is installed, there is another page to search? And there is a method to have google play store on that intercoms? Tha ...

2024-03-05
2 1018

ideaxa_kubik

Hello, is Google Installer still available? Thank you.

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R26C Rev. 1 latest Firmware

Hi, i have a R26C V1 (26.1.0.0.0.0.0.0) and wonder what the latest Firmware available is? Many thanks!

2024-07-10
3 1058

Akuvox_Mia

It has been discontinued for a long time, the following version is the latest. https://we.tl/t-wpilIz0ym7

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API call via SIP account 2

Hello I have activated the Akuvox Cloud on my E18C. This means that SIP Account 1 is the cloud, and Account 2 is my local SIP server. I have connected a button to one of the input ports. When pressed, via the HTTP URL, this initiates an in ...

2025-04-27
1 1172

Raimund

After a few attempts, I've now managed to get it working myself. It works with the URL "http://IP/api/call/dial?Phone=INTERNAL-NUMBER&DisplayName=XYZ&AccountID=2" I'm happy now

2 Reply
S563 Google Play Store Installer

Hi, Can someone please provide the link to the S563 Google Play Store installer APK? I thought on the new firmware it came pre-installed but that does not seem to be the case. Thanks.

2025-03-24
2 1258

brandon

Yes, it seems only S567 firmware has the Google Play store pre-installed

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Smartplus not pop up on the screen.

I installed a smartplus on android 13 tablet and connect to R29S. A call from r29 can not trigger the smarplus talking window unless you turn smartplus alway on in tablet. just a short notification sound. Does anyone have a solution? ...

2025-01-24
2 1072

Akuvox_Mia

Have you ensured that all permissions are enabled?

1 Reply
C313-2 DOOR LOCK

i have one system with R20A-2 and two C313-2 .The one C313-2 works wifi only with power and i want to control the relay to the other c313-2 via wifi to open the door because i open the door only via the one monitor that has cable to the do ...

2024-09-26
1 1119

MWU

https://knowledge.akuvox.com/docs/door-unlock-configuration-21

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S563 and Google Play Store

Is it possible to install Google Play Store (and Google Play Services and Google Services Framework) on the S563 monitor? If I do this, does it mean the Google Play Store will work to download apps directly onto the S563? Thanks.

2024-08-01
6 1464

stephen.davies

Can you repost the APK or publish it on the knowledge base The link has now expired.

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Downgrade R27P to and older version

I want to downgrade from version 227.30.10.101 to an earlier firmware version. But the process is interrupted every time, the intercom restarts and is not updated. Is there any instruction on how to make the transition correctly?

2024-09-14
2 1110

Akuvox_Mia

Please upgrade to the transition version first. https://drive.google.com/file/d/1TdRQm00_0IpFbAfZOkKjFxa8fKgxgUJ3/view?usp=drive_link

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