Intercom

Please provide us additional information about the device. 1. What is the firmware version you are using, we would recommend updating to the latest version. https://knowledge.akuvox.com/docs/sv823320-version 2. Is the device using DC power? Check if there is voltage drop, it may be related to the po ...

The R20’s camera is not capable of this, so it is not supported.

Yes, we've made the fixes based on your request.

Hello, Yes, I have lodged a ticket with support. Thank you.

Hello Sonic, Thanks for your reply. I have lodged a ticket with support. Hopefully they can provide a fimrware update to enable the gesture control for the S535. Such a shame they released this product without this important feature as i have an unhappy customer at the moment. Thank you, Philip

I’m sorry, but I’m not fully familiar with your setup. Based on the image provided by MIA, these settings is to forward the receiving local number to another local number or receiving SIP to another SIP. I recommend consulting your provider for the Fritzbox or PBX to confirm whether such a configu ...

It can be used normally. The R20 has been integrated with third-party Video Management Systems. For your reference, the integrated systems are as follows: https://knowledge.akuvox.com/docs/integration-with-network-optix https://knowledge.akuvox.com/docs/integration-with-milesight-vms https://knowle ...

It can be used normally. The R20 has been integrated with third-party Video Management Systems. For your reference, the integrated systems are as follows: https://knowledge.akuvox.com/docs/integration-with-network-optix https://knowledge.akuvox.com/docs/integration-with-milesight-vms https://knowle ...

The input on the R20A can be used as a doorbell but the settings can only allowed to call 1 C313W-2. There is no way to use the physical button to group call all the devices. If the customer accepts all C313W-2 to ring without a video, you can wire all the device's doorbell input together.

We need the device MAC address from you for troubleshooting. We have created a ticket for this issue; please reply to it via the link below: https://akuvox.freshdesk.com/a/tickets/50275

I have got it working without a shared internet connection. So the outdoor unit, is not connected to any internet. Its connected to a standalone, offline router, and so the 2 wire distributor is. The indoor stations are connected with 2 wires. And via wifi they are connected to the owners wifi... S ...

Some issues with the URLs in my previous post, the link is http://192.168.1.11/fcgi/do?action=OpenDoor&UserName=admin&Password=admin&DoorNum=0

For the C319 (and other models), you can’t add direct shortcuts for individual third-party apps to the default home page. Only the "Application" folder can be displayed there.

Thanks, we will go with the building theme for now.

Hello P, The below steps is a guide on how to configure the internal touchscreen to trigger the associated door phone relay whilst in Monitor mode using HTTP command. PLEASE SEE STEP 13, which indicates to set the same settings for PREVIEW mode. Devices in this guide are E16C Door Phone and S563 ...

Hi Panikos, The version 119.30.12.402 is intended for the Akuvox C319 device. Since your device is a C319H under the Akubela series, it is not compatible with this update.However, your current version 119.1.35.15 can be upgraded to the latest version using the link below. https://knowledge.akuvox. ...

To address this issue, we need your audio file. Our development team will investigate why it doesn't meet the requirements. We have created a ticket for you—please send your audio file to this ticket. Thank you! https://ticket.akuvox.com/a/tickets/40953

Hi, Thank you for your answer. Sadly when the problem occur as it is disconnected, I can not acces the interface anymore...

Hello, is Google Installer still available? Thank you.