Sometimes, the device can successfully make a call to the App, but the App does not receive the call, causing users to miss important calls.
Now! Instead of waiting for the tech team to solve the issue, you can take some basic steps to troubleshoot and resolve the problem promptly.
By doing so, you can quickly solve the issue and reduce user dissatisfaction.
What may cause the issue? | Why have the issue? | How to solve the issue? |
Door Phone | The number of push button is covered by AutoP, and call to other devices. | Check your AutoP command and change the number to the right one if it is wrong. |
Network | 1. Network signal problem 2. Wi-Fi problem 3. SIM card problem | Contact network management. |
Mobile Phone | Do not enable some permission for App, which can not receive notifications. | Check and enable permissions, for more information refer to the video: |
Sever | 1. Wrong call type | Change to a call type with SmartPlus:
In the installation dashboard, go to Resident and Device > Residents to modify call type: |
2. Wrong network group | Set device and App on the same network group. | |
SmartPlus App | 1. App version too old | Download the newest App from App Store or Google Play. |
2. SIP account register failed. | Check SIP account status, and change the network environment. | |
Other | Indoor monitor enable Intercom Preview or Auto Answer features. | Disable the two features of indoor monitor. |
