Hello Philip, Welcome to our forum! We’re excited to have you (and your Australian perspective) join, and look forward to your shared ideas. Feel free to ask for help anytime you need it.

Hello iyow, The version 29.30.10.239 supports Control 4. If it cannot be used, you may need to check the status of account2 registered for R29, and then export the level 7 log of R29 for analysis. You can send your questions to the email address , and the technical support team in the correspondin ...

The R29 and other existing compatible devices do support Control4, but we haven’t tested compatibility with the X4 version, so we cannot confirm support at this time.

mac 0C1105135F3B

You cannot create the account yourself, the setup can only be managed by the Installer. Contact the support about your situation with the Installer and check if they could arrange the help. Their email is

The link to firmwares can be found in Akuvox Knowledge. This is the direct link to download the transitional firmware for R29 https://drive.google.com/file/d/1rpEBD_Kw8XRWZppjTOQjtaLuad-AymnD/view?usp=drive_link For quicker response, you can email the support