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    <title>Akuvox Smart Intercom - Software&amp;Cloud</title>
    <link>https://community.akuvox.com/forum.php?mod=forumdisplay&amp;fid=126</link>
    <description>Latest 20 threads of Software&amp;Cloud</description>
    <copyright>Copyright(C) Akuvox Smart Intercom</copyright>
    <generator>Discuz! Board by Comsenz Inc.</generator>
    <lastBuildDate>Fri, 17 Apr 2026 18:19:50 +0000</lastBuildDate>
    <ttl>60</ttl>
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      <url>https://community.akuvox.com/static/image/common/logo_88_31.gif</url>
      <title>Akuvox Smart Intercom</title>
      <link>https://community.akuvox.com/</link>
    </image>
    <item>
      <title>QR code expired</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=638</link>
      <description><![CDATA[Dear Forum members,
I have a request plz check if sounds reasonable to include for future specifically for residential community projects where there are multiple Apartments in a project on cloud &amp; assuming 4 smart plus users in every Apt &amp; also give ...]]></description>
      <category>Software&amp;Cloud</category>
      <author>amit</author>
      <pubDate>Mon, 06 Apr 2026 07:47:03 +0000</pubDate>
    </item>
    <item>
      <title>Set Up Akuvox R29 Package Room Notification</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=632</link>
      <description><![CDATA[This step-by-step guide will walk you through configuring the Package Room Notification feature for Akuvox R29 door phones. Once set up, delivery staff can log package drop-offs on the R29, and residents will receive real-time delivery alerts directl ...]]></description>
      <category>Software&amp;Cloud</category>
      <author>Anderson</author>
      <pubDate>Thu, 19 Mar 2026 08:22:29 +0000</pubDate>
    </item>
    <item>
      <title>Reasons and Solutions for Failed Cloud Connection of Indoor Monitors</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=619</link>
      <description><![CDATA[Failed to Connect to the Cloud(Status LED is Gray)


Possible Cause 1: Incorrect MAC address.Solution:Verify that the MAC address registered on the cloud platform matches exactly the MAC address printed on the device label.
Possible Cause 2: Firewall ]]></description>
      <category>Software&amp;Cloud</category>
      <author>Andy</author>
      <pubDate>Tue, 27 Jan 2026 06:29:16 +0000</pubDate>
    </item>
    <item>
      <title>Cloud registration in Demo account</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=617</link>
      <description><![CDATA[I have Demo account in akuvox smart cloud. I have Akuvox E16C on wall v2.0. Is this device suitable for Smart cloud registration? Because it is offline and in config menu is only ACMS mode, no cloud option.
appreciate any advice.
Mike]]></description>
      <category>Software&amp;Cloud</category>
      <author>mike6602</author>
      <pubDate>Wed, 21 Jan 2026 07:39:35 +0000</pubDate>
    </item>
    <item>
      <title>Set up Door Schedule to Keep Doors Open – Super Convenient for Commercial</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=602</link>
      <description><![CDATA[I’m sharing a step-by-step guide for setting up Akuvox’s \&quot;Door Schedule\&quot; feature! Once configured, the door will automatically stay open during the scheduled time—perfect for commercial scenarios like malls, office buildings, and industrial parks. ...]]></description>
      <category>Software&amp;Cloud</category>
      <author>Akuvox_Mia</author>
      <pubDate>Thu, 27 Nov 2025 08:38:57 +0000</pubDate>
    </item>
    <item>
      <title>Where to download PC Manager</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=592</link>
      <description><![CDATA[Hello.

Where do we download PC Manager.

I see that you even updated the how-to guide for pc manager 1 month ago, but no link for the software
https://knowledge.akuvox.com/docs/akuvox-pc-manager-administrator-guide]]></description>
      <category>Software&amp;Cloud</category>
      <author>jensfriis</author>
      <pubDate>Fri, 31 Oct 2025 14:08:47 +0000</pubDate>
    </item>
    <item>
      <title>Web Relays no longer work from SmartPlus (R25A)</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=584</link>
      <description><![CDATA[Hello everyone,
I’m having an issue with the web relays on my R25A.


I’m currently running firmware 25.30.10.11.Everything used to work perfectly, but without making any changes, the webrelays have recently stopped working from the SmartPlus app ( ..]]></description>
      <category>Software&amp;Cloud</category>
      <author>lix91</author>
      <pubDate>Sat, 11 Oct 2025 12:50:11 +0000</pubDate>
    </item>
    <item>
      <title>Logs to view only by system admin</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=580</link>
      <description><![CDATA[Hi,

How can one set Door Logs to be seen only by system admin and not by Apartments nor Residents.

meaning the Apartments amd Residents will not see the logs on the SmartPlus app, but the system will keep take logs and be seen by the admin.

Thank]]></description>
      <category>Software&amp;Cloud</category>
      <author>rival8rl</author>
      <pubDate>Sun, 28 Sep 2025 15:40:32 +0000</pubDate>
    </item>
    <item>
      <title>Schedule Standby Interface Display On device</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=579</link>
      <description><![CDATA[Hi,
We would like to schedul, Standby Interface Display On device.
We know how to set up schedules but we have a logical issue. 

We would like to set the following: 

Every Friday ( from 16:00 - 00:00 ) and Saterday ( 00:00-21:00) 
till now no iss]]></description>
      <category>Software&amp;Cloud</category>
      <author>rival8rl</author>
      <pubDate>Sun, 28 Sep 2025 15:36:21 +0000</pubDate>
    </item>
    <item>
      <title>Deploy Self-organizing Network Solution on the SmartPlus Cloud</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=574</link>
      <description><![CDATA[Upload Indoor Monitors and Door Phones in Apartments

- A QR code will display on the indoor monitor after you finish setting it up and it accesses the Internet. Scan the QR code with AK-Partner to add the device. Once the indoor monitor is added to  ..]]></description>
      <category>Software&amp;Cloud</category>
      <author>Akuvox_Mia</author>
      <pubDate>Fri, 12 Sep 2025 09:05:50 +0000</pubDate>
    </item>
    <item>
      <title>【Troubleshooting】akubela Panel Failed to Connect to the Cloud</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=565</link>
      <description><![CDATA[Possible Causes

This issue may be caused by:1. The connected network has no Internet access.2. (For Installation Code setups) The panel and flush mounted module models do not match the ones preset on the akubela Cloud.3. (For Auto Discovery setups)  ..]]></description>
      <category>Software&amp;Cloud</category>
      <author>Akuvox_Mia</author>
      <pubDate>Wed, 30 Jul 2025 07:11:00 +0000</pubDate>
    </item>
    <item>
      <title>SmartPlus Admin App Basic Setup Tutorial</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=560</link>
      <description><![CDATA[Click the image to watch the full video!
Video Outline:0:00--Overview0:32--Login1:34--Change Account Password1:52--Group Management2:56--Personnel Management4:07--Open Doors4:49--Make Calls and Monitor5:11--Check Alarms and Logs]]></description>
      <category>Software&amp;Cloud</category>
      <author>Akuvox_Mia</author>
      <pubDate>Fri, 27 Jun 2025 07:11:44 +0000</pubDate>
    </item>
    <item>
      <title>【Troubleshooting】Device Offline on the SmartPlus Cloud</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=559</link>
      <description><![CDATA[When the Akuvox device is connected to the SmartPlus Cloud, it will be registered automatically.If it fails to register, the account status will display “Failed” on its Account &gt; Basic interface.

The device status appears grey on the cloud.

Pleas ..]]></description>
      <category>Software&amp;Cloud</category>
      <author>Akuvox_Mia</author>
      <pubDate>Tue, 24 Jun 2025 07:50:37 +0000</pubDate>
    </item>
    <item>
      <title>【Troubleshooting】SmartPlus App Login Failure</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=555</link>
      <description><![CDATA[The failure may appear as “Account unavailable” or “Please contact your service provider” on the SmartPlus App’s login page.

Check the Account InformationFor end users, please check whether the account username and password, and the server ente ...]]></description>
      <category>Software&amp;Cloud</category>
      <author>Akuvox_Mia</author>
      <pubDate>Wed, 14 May 2025 07:07:22 +0000</pubDate>
    </item>
    <item>
      <title>on/off heating package by setting a setpoint</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=553</link>
      <description><![CDATA[Hi,
I have an akubela PG71-KNX-EU hypanel and a KNX actuator in my project. I have a heating package in my project that automatically works to warm up the house, We can bypass the start and stop of its working with a switch that a KNX actuator can ha ...]]></description>
      <category>Software&amp;Cloud</category>
      <author>mohahmad</author>
      <pubDate>Mon, 12 May 2025 08:38:57 +0000</pubDate>
    </item>
    <item>
      <title>Ring Tones Smart Plus App</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=541</link>
      <description><![CDATA[Does anyone know if it is possible to adjust the ringtone in the smart plus App 
so that it has a different tone and Fricentie!MVG Alan ACI]]></description>
      <category>Software&amp;Cloud</category>
      <author>acibev</author>
      <pubDate>Wed, 26 Feb 2025 19:01:29 +0000</pubDate>
    </item>
    <item>
      <title>R20A V1 Akuvox Cloud</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=534</link>
      <description><![CDATA[Hey,

Where can I request to add my R20A to Akuvox Cloud? The seller confirmed to contact manufacturer.]]></description>
      <category>Software&amp;Cloud</category>
      <author>lj_garet</author>
      <pubDate>Mon, 10 Feb 2025 09:08:45 +0000</pubDate>
    </item>
    <item>
      <title>R25A and NFC</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=533</link>
      <description><![CDATA[Good morning,


I expose my problem with R25A with Firmware Version 25.30.10.11 (the same thing happened with the firmware version 25.30.10.7)


even though the NFC function is disabled in Relay 2, when I bring my smartphone closer, both relay 1 and]]></description>
      <category>Software&amp;Cloud</category>
      <author>SDSVI</author>
      <pubDate>Thu, 30 Jan 2025 22:23:32 +0000</pubDate>
    </item>
    <item>
      <title>R20A and Relay</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=521</link>
      <description><![CDATA[Good morning,

I have a problem with an R20A with firmware version 320.30.10.213 and Hardware Version 320.0

In the relay settings and ONLY in RelayA the \&quot;Hold Delay\&quot; value is deleted every time the device is rebooted or the power supply is lost.
]]></description>
      <category>Software&amp;Cloud</category>
      <author>SDSVI</author>
      <pubDate>Sun, 01 Dec 2024 17:33:39 +0000</pubDate>
    </item>
    <item>
      <title>R20A  and NFC</title>
      <link>https://community.akuvox.com/forum.php?mod=viewthread&amp;tid=512</link>
      <description><![CDATA[Good morning,

I expose my problem with R20A (Firmware Version 320.30.10.11)

even though the NFC function is disabled in Relay 2, when I bring my smartphone closer, both relay 1 and relay 2 are activated (see attached photo).

How can I solve it?
]]></description>
      <category>Software&amp;Cloud</category>
      <author>SDSVI</author>
      <pubDate>Tue, 05 Nov 2024 11:46:40 +0000</pubDate>
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