R20A call both SmartPlus APP and a SIP Phone

2022-08-01 23:01 546 Views [Intercom]

Hello, I would like to ask you if it is possible, using an R20A, to call both the SmartPlus App and a SIP Phone.

I've tried registering the Account 1 with the cloud service and the Account 2 with our VoIP PBX.

The call to the APP works fine but to be able to call the SIP phone I have to disable Account 1 so only the account registered with our VoIP PBX is active.

Am I doing something wrong or this scenario is not possible?

Many Thanks.
Regards.
Alceo

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All comments 5

Kaan 2022-08-02 14:50:07

Hello AlceoStopponi,

Yes, the scenarios you told is possible. If you upload the latest firmware to your R20A doorphone, you can register two different accounts the doorphone.

Thanks,

Best Regards.

1 Reply

AlceoStopponi 2022-08-02 20:45:45

Edited by AlceoStopponi at 2022-08-02 20:46

wrong line

AlceoStopponi 2022-08-02 20:46:18

Kaan replied at 2022-08-02 14:50
Hello AlceoStopponi,

Yes, the scenarios you told is possible. If you upload the latest firmware to ...

Hello,
I have no problem registering the two accounts, problem is that the R20 seems to always use the first that is actve, so he tries to call my SIP Phone using the Clound Account and not the account registered with our VoIP PBX.

is there a way to tell him which account to use to do to a specific call?

Thanks
Regards

0 Reply

CIE_Ash 2022-08-02 22:41:29

Yes,

On Intercom -> Basic, use Local Group and insert the Family SIP number and also the VOIP Number.

Example:

Number 1: 170229331/1
Number 2: 1000/2

3 Reply

lebentech 2023-04-19 05:55:16

CIE_Ash replied at 2022-08-02 22:41
Yes,

On Intercom -> Basic, use Local Group and insert the Family SIP number and also the VOIP Numbe ...

Hi There, can you share an illustrative image of the example?

0 Reply