E18C continiously restart and Survilliance/Live View problem

E18C continiously restart and Survilliance/Live View problem

Hi, I have bought an E18C to my villa. I have couple of problems before hardware installion and needs some help. Firstly, e18c continiously restart itself after couple of hours non stop working and Survilliance/Live view is not working when device work properly. I have opened ticket for it(#17961) but it s not solved unfortunely.  Hope to contact with who had similar problem to share exprement. I can not use E18C properly.

Firmware Version   
[color=rgba(0, 0, 0, 0.65)]18.30.6.19

Hardware Version  
[color=rgba(0, 0, 0, 0.65)]18.0.6.0.0.0.0.0

Server Mode  
[color=rgba(0, 0, 0, 0.65)]Cloud


[color=rgba(0, 0, 0, 0.65)]

[color=rgba(0, 0, 0, 0.65)]Device is working with Tplink TL-SG108PE poe switch.

[color=rgba(0, 0, 0, 0.65)]

[color=rgba(0, 0, 0, 0.65)]Thanks.

All comments 2
    Akuvox_Mia 2023-06-05 11:10:28
    You may need a new version, I will remind them to reply to your question on the ticket.
    Tolga 2023-06-06 15:04:55
    Hi, I have also "18.30.4.38.rom" firmware file and can upgrade but ı will wait ticket reply. Thanks.
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