How to reset web password? - E16C

How to reset web password? - E16C

I can't login to the web interface, could anyone to help me how to reset password please? (Akuvox E16C) Thank you!

All comments 9
    CIE_Ash 2023-09-06 04:20:40
    Hi Petr,

    Is the device on the Akuvox Cloud, or simply local network? If the device is on the local network you can use the instructions from Akuvox Knowledge database: https://knowledge.akuvox.com/doc ... word-via-pc-manager

    If the device is on the Cloud, you can use the same command using Once AutoP: https://knowledge.akuvox.com/v1/ ... ord-for-door-phones
    _Petr_ 2023-09-06 05:09:21
    Hi, thank you for response.

    Device is on local LAN and I tried use PC Manager but withou success. I followed the description, the device details (ID,"IP","MAC","MODEL",) were written to the log, but admin/admin still doesn't work. I also tried Factory Reset but nothing changed at all.
    Akuvox_Mia 2023-09-07 11:42:04
    _Petr_ replied at 2023-09-06 05:09
    Hi, thank you for response.

    Device is on local LAN and I tried use PC Manager but withou success.  ...

    You can try to reset on the device side, press and hold the E16C screen, and the password interface will pop up after about 10 seconds, and the default password is admin. After entering, do a factory reset in the settings.
    _Petr_ 2023-09-07 14:10:13
    Akuvox_Mia replied at 2023-09-07 11:42
    You can try to reset on the device side, press and hold the E16C screen, and the password interfac ...

    Unfortunately, this method doesn't work for me either. After about 5 seconds, the login appears, but the menu contains only Info - User - Schedule, nothing else. I was also able to open the "Whether to restart to return to factory mode?" question, but after pressing Confirm, the "Factory Test" screen appears only.
    _Petr_ 2023-09-07 14:45:18
    Info about HW: 116.0.8.9.0.0.0.0
    FW: 116.30.2.153

    I tried to update fw by PC Manager but it's failed.
    Akuvox_Mia 2023-09-07 15:41:37
    _Petr_ replied at 2023-09-07 14:10
    Unfortunately, this method doesn't work for me either. After about 5 seconds, the login appears, b ...


    Is that so? Would it be convenient for you to take a picture of what comes up on your device?
    Attachment: 11You have to Login for download or view attachment(s). No Account? Register
    Akuvox_Mia 2023-09-07 15:56:22
    If the device is powered off, power it on again and quickly click the upper left corner of the device before the screen lights up, you will enter this page, and you can reset it.

    Attachment: 11You have to Login for download or view attachment(s). No Account? Register
    _Petr_ 2023-09-07 17:10:32
    Excelent! After Reset I can login. Thank you very much!
    Akuvox_Mia 2023-09-07 17:25:32
    _Petr_ replied at 2023-09-07 17:10
    Excelent! After Reset I can login. Thank you very much!

    You are welcome, if you need any help you can ask in the forum.
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