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R29 SIP speed dial not working

R29 SIP speed dial not working

thomas3455 2025-03-26 16:39 443 Views [Access Control]
I want to speed dial a sip number, but after pressing the dial button it just freezes. There are no errors and the call log just displays that a call was made. When using the same sip server and sip number on a random softphone app on my phone, it works fine. Also tried on another intercom from Paxton and also works fine.

Configuration:

Account 1: sip.telnyx.eu port 5060

Speed dial number as entered in the web ui: "sip:demointercom@sip.vapi.ai'
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    CIE_Ash 2025-03-26 17:20:40
    Hi Thomas,

    You can enter the speed dial number as "demointercom" or "demointercom/1" to use Account1.
    There is no need for the sip prefix.
    0 Reply
    thomas3455 2025-03-26 17:22:12
    but my sip account is in a different domain as the sip number
    0 Reply
    thomas3455 2025-03-31 21:36:53
    How do I call a sip number which is in a different sip domain compared to my provider? If my SIP account is sip.demo.com then how do I call jeff@sip.otherlocaiton.com? Similar to what I would be able to do with a soft phone app?
    0 Reply
    thomas3455 2025-03-31 21:37:43
    CIE_Ash replied at 2025-03-26 17:20
    Hi Thomas,

    You can enter the speed dial number as "demointercom" or "demointercom/1" to use Account ...

    this would only work if 'demointercom' is running on the same sip server, I presume?
    0 Reply
    brandon 2025-04-22 08:11:21
    thomas3455 replied at 2025-03-31 21:37
    this would only work if 'demointercom' is running on the same sip server, I presume?

    I believe it would be demointercom@sip.vapi.ai or demointercom@sip.vapi.ai/1

    I have done a SIP setup where the user domain was different to the server domain but it was awhile ago - definitely worked though.
    0 Reply
    thomas3455 2025-04-22 13:44:07
    some sip servers only accept calls from devices using a caller id in the +E.164 format. I wonder if this is the issue.
    0 Reply
    thomas3455 2025-05-06 17:57:21
    brandon replied at 2025-04-22 08:11
    I believe it would be  or /1

    I have done a SIP setup where the user domain was different to the s ...

    Still not working. If I use your suggestion as speed dial number, then in the call log I see something strange; check the screenshot below.
    0 Reply
    thomas3455 2025-05-06 17:57:59
    Edited by thomas3455 at 2025-05-06 18:01

    Check this log screenshot. It looks like the device is trying to append the speedial sip number to the sip server account 1, but because the speedial sip number is in a different domain this will not work.
    Attachment: 11You have to Login for download or view attachment(s). No Account? Register
    1 Reply
    brandon 2025-05-08 07:14:34
    thomas3455 replied at 2025-05-06 17:57
    Check this log screenshot. It looks like the device is trying to append the speedial sip number to t ...

    Try these settings:

    Server Address / Domain: sip.vapi.ai

    Outbound Proxy: sip.telnyx.eu
    Outbound Proxy Port: 5060

    Username: user@sip.vapi.ai

    Register Name: user@sip.vapi.ai

    Password: your SIP password

    In your current setup is the SIP device showing as registered?
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