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E18C Motion Detection not working

Hi everyone, my house was recently equipped with an E18C doorbell unit which I now try to fit to my needs. Currently I am struggling with the motion detection function of said device. Regardless of what I configure the http action is not e ...

The day before yesterday 22:14
0 51
E12W: MJPEG resolution setting has no effect

Hello, I recently installed an E12W and a C313. The devices communicate via SIP/FritzBox, and almost everything works perfectly. Unfortunately, it is not possible to capture MJPEG images at a resolution other than VGA. Under Surveillance ...

2026-03-24
2 389

Akuvox_Mia

This resolution is fixed and cannot be changed.

Reply
E12W - SmartPlus = Wrong aspect ratio

Hi all, When viewing the E12W video in the SmartPlus app, the aspect ratio is 4:3 and the image is stretched. I've changed the video resolution to 720p in the "Direct IP" settings of the E12, but the image still looks stretched. How can ...

2025-12-20
2 1461

sonicguardtech

1. Try updating E12 to see if it can fix the issue. https://knowledge.akuvox.com/docs/e12-v20-firmware 2. There are separate settings to view the resolution of the video. If you are changing the resolution to view the video using the monitor function or the call preview, change the video resolution ...

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Show R20A RTSP stream on C313 automatically on call button press

Afternoon all, Got an issue with a clients setup, we have a R20A setup and we have the stream working via the "Monitor" option on their C313 Indoor panel. However, they want/had it setup so that when the call button is pressed on the R20A ...

2025-09-03
2 1853

jwalder

What did you end up doing to resolve the issue? I have scoured the internet the best I can looking into this, I have Intercom Preview enabled, etc. Both the R20A and C313 "seems" to have the right codec setup, even saw a post about VGA being an issue. Apparently it work once before but not anymo ...

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C319 Indoor Monitor and RTSP

Good morning, Is it possible to record the RTSP video stream of a C319 Monitor camera? From what I understand the C319 is not compatible with the ONVIF protocol (like, for example, the R20A) but I was hoping to at least obtain the RTSP. ...

2024-11-07
3 1780

SDSVI

Thank you very much.

Reply
IP Camera add to indoors monitors

What is the IP Camera?An IP camera, or Internet protocol camera, is a type of digital security camera that receives and sends video footage via an IP network. They are commonly used for surveillance. Unlike analog closed-circuit television ...

2021-11-24
19 3951

ayolcu

Hii I made that witk HKvision IP camera. If you need, I'll share you how I do it

Reply
config rstp

Hi, I have a problem with the Akuvox R20a door phone. If I keep RSTP active it becomes noisy and annoying for the neighbors. If I disable it everything is ok but it doesn't allow me to see if they ring and only after the answer can I see wh ...

2024-02-16
1 1489

sid

If I keep RSTP active it becomes noisy and annoying for the neighbors. - Why it will become noisy, can you take a video of this problem, if possible, share the log7, pcap file and config file of your R20. https://knowledge.akuvox.com/docs/debug

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Video Format and URL on R20B

Hello - I have a R20B and want to use it with an AVM FritzBox (this is the SIP Server). It works - but I have a few issues with the video. After reading the whole R20B manual ist ist not clear to me what are the URL's to use for video an ...

2024-01-15
3 1585

LooserDS

Thanks’ a lot - is there also a URL for a picture only? And which setting in the Gui is responsible for changes to which URL? For me it seems that changes in the MJPEG section are not reflected in the MJPEG stream. Also, any thoughts on the grayed out values.

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E12 ONVIF Events

Hello, what is the Onvif URL when the bell button was pressed, or is it not possible to read this event via Onvif? I Have the E12 Thanks

2023-03-08
13 2808

Akuvox_Mia

Third-Party Integration

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Audio issues on R20 series

Hi Everyone, Just wanting inputs from other forum members ,has anybody experienced audio issues on R20 series Outdoor VDP ? how to resolve.

2023-08-17
1 1533

CIE_Ash

Only when there has been interference from the cabling being installed next to electrics. What firmware version are you running? Is this calling your App, Indoor Monitor or 3rd Party IP System?

Reply
C313S Doorbell Ringtone Settings

Hello Everyone, In this post I will tell you how to change the ringtone on the C313S device. First of all, we will make the adjustments from the device menu. Press the "More" button on the device screen. Then we press the "Setting" button. ...

2023-05-08
4 1712

Ted

semih, thank you very much for your reply which helped me solve the problem.

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Start both video and ringtone automatically on X933

Hello, I own a X915S and a X933W. I use the X915S as a doorbell. My wish would be for the X933W to automatically start the camera picture of the X915S so I can see who is at the door when someone rings the bell and start with the ringtone. ...

2022-06-09
28 4983

Abraham

Try to do a a hard refresh on your browser or use a different browser

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X933 is not connecting to my X915 anymore

Hello, I have the X933 and a X915S and till now both were connected fine. I didnt change anything but now I cant video call the X933 anymore and also there is no more doorbell ring coming from the X933. It has to be a problem from the X933 ...

2023-01-19
6 1542

Kemme

Hi, both have the latest firmware. The problem occurs only sometimes.

Reply
Digests Akuvox X912 - Registering Admin & User Cards on the device

Hey Everyone Just thought i would do a link to one of my videos i have done. So to introduce myself I am Ryan I am part of a technical support team in the UK. The video linked below is for the X912 and how you can set up Admin and Use ...

2022-11-28
2 1823

PhilCIE

I'll sleep better now, thanks!

Reply
External Bell

Just curious do many customers wire in an external bell from the indoor monitor to give them extra audio in a loud enviroment. If so just wondering how you set your one up? And is this a popular thing to have done also?

2022-11-28
1 1537

judy

In some Asia countries, it is very popular. because the indoor monitor sound maybe not be enough for some residents, they will need an external bell with a relay terminal. when there is an incoming call, the bell will ring a louder sound. They will also install an extra light with the door phone as ...

1 Reply
X933 - Enable Intercom Preview and Disable Busy Tone

Hi, I'm part of the CIE-Group Technical Team in the UK and we've been making simple videos for engineers across the UK when installing Akuvox Intercoms and Indoor Monitors. Here's a sample of two of the videos on the X933 we've created whi ...

2022-11-10
1 1677

Akuvox_Neil

That is really good configuration video

Reply
R49G Guard Phone and External Camera Integration

Hello, If you want see the video stream of an external IP camera, when the indoor monitor are called from the R49G guard phone, you can use this feature by configuring the guard phone. In this way, the customer will see the video stream of ...

2022-09-30
0 1794
Show RTSP video during a SIP call

Hello, I bought an Akuvox R20A doorbell and C313W indoor monitor. I would like to integrate them with my SIP PBX (FusionPBX) and I've been successfull in doing this. I can call from the doorbell any phone inside the company, and with a rin ...

2022-06-20
10 3813

ercntrn

Hi, Please Can you make factory reset to R20A device? and You should try again Thanks.

Reply
Max Dial Timer lower as 30 seconds

Hello, I own a X915S and use it as a doorbell. Right now I have the Max Dial Time set to the lowest possible time which is 30 seconds. When I open the door immediately it's quite annoying that the ringtone is still playing for a while befor ...

2022-06-09
8 2307

Skemme

Thanks, it worked!

1 Reply
Baseline video e12w

Hi, Does anyone know if the E12W dorphone supports baseline video, and if so how to set it? Thanks T.

2022-05-14
2 2138

ercntrn

Also Could you please upload the update in the link? Upgrade link: https://we.tl/t-Xw7vI1sF8a Thanks.

2 Reply

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