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Akuvox R20A - action URL-QR code and user

I am looking for a way to distinguish who is opening the gate using the QR code on the R20A intercom. One QR code is to be used by the pizza delivery person, and another by the household members. How can this be done? I am referring, of ...

The day before yesterday 22:41
3 4

Akuvox_Mia

The R20’s camera is not capable of this, so it is not supported.

Reply
Speed Dial Calls with Account Selection

Akuvox intercom devices support registering two SIP accounts. Users can make Speed Dial SIP Calls using either account 1 or account 2 without switching between them manually. This is useful in scenarios where different call targets should u ...

2026-06-10
0 325
Akuvox C315 Firmware update 115.30.10.37 has bugs

Hi, after the update from 115.30.10.6 to 115.30.10.18, the speaker and microphone in the intercom and door station do not work. Update screwed up. I went back (downgrade) to version 115.30.10.6 without the transition version 115.30.1001.1 a ...

2024-11-07
15 3831

Akuvox_Mia

Yes, we've made the fixes based on your request.

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S563 touchscreen not reverting to “Home Page Display”

Hello Akuvox forum members. I have found that when “Sleep Time” and “Screen SaverTime” has elapsed and the screens turns off, when you touch and wake the screenit reverts back to the last page that was used and not the “Home Page Displ ...

2025-10-26
4 2837

Ampcom

Hello, Yes, I have lodged a ticket with support. Thank you.

Reply
S535 Door phone - Accessing Onscreen menu

When the S535 home screen is configured so that theon-screen “Call” button is not displayed (disabled/hidden), the normal onscreenpath to open the device menu becomes unavailable. In this state, tapping the screen does not reveal analtern ...

2026-04-26
2 829

Ampcom

Hello Sonic, Thanks for your reply. I have lodged a ticket with support. Hopefully they can provide a fimrware update to enable the gesture control for the S535. Such a shame they released this product without this important feature as i have an unhappy customer at the moment. Thank you, Philip

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Akuvox C315W, can the ringbell be redirected?

Is it possible to redirect the ringtone from SIP account 1 to SIP account 2 on the C315W monitor? If not, which Akuvox monitor can play it? A guide?

2026-04-14
5 971

sonicguardtech

I’m sorry, but I’m not fully familiar with your setup. Based on the image provided by MIA, these settings is to forward the receiving local number to another local number or receiving SIP to another SIP. I recommend consulting your provider for the Fritzbox or PBX to confirm whether such a configu ...

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AKUVOX VDP OUTDOOR UNIT

Hi I’m a system integrates I m adding my vdp outdoor unit s(R20A or etc) to my CCTV nvrs. My question is if I’m adding this visual to my NVR the cameras will be always on if it open 24 hours the device will be damage ..?

2026-03-21
1 1006

Akuvox_Mia

It can be used normally. The R20 has been integrated with third-party Video Management Systems. For your reference, the integrated systems are as follows: https://knowledge.akuvox.com/docs/integration-with-network-optix https://knowledge.akuvox.com/docs/integration-with-milesight-vms https://knowle ...

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VDP OUTDOOR UNIT CASE STUDY

Hello, I'm a system integrator, and I'm attaching my vdp outdoor unit (R20A or equivalent) to my CCTV network video recorder. My question is, if I add this visual to my NVR, would the cameras remain always on, and if it is open 24 hours a d ...

2026-03-21
1 1026

Akuvox_Mia

It can be used normally. The R20 has been integrated with third-party Video Management Systems. For your reference, the integrated systems are as follows: https://knowledge.akuvox.com/docs/integration-with-network-optix https://knowledge.akuvox.com/docs/integration-with-milesight-vms https://knowle ...

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How to broadcast to multiple indoor monitors when a single input is triggered.

Hello Akuvox members, I am a bit stuck on a requirement and hopefully someone maybe able to assist. The scenario:-We have installed:-1 x R20A at front gate.6 x C313W-2 Touchscreens throughout the house.Customer has an old door button at fro ...

2025-10-29
1 2730

sonicguardtech

The input on the R20A can be used as a doorbell but the settings can only allowed to call 1 C313W-2. There is no way to use the physical button to group call all the devices. If the customer accepts all C313W-2 to ring without a video, you can wire all the device's doorbell input together.

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R29 & R20 integrated with 3rd party Hartman controls access control

Using R29 & two R20's integrated with 3rd party Hartman controls access control system, installed by others. When client adds a new user to 3rd party AC, they scan a new fob on a R20. The R20 generates a random 8 digit code. This code is th ...

2023-09-07
4 2327

Akuvox_Mia

We need the device MAC address from you for troubleshooting. We have created a ticket for this issue; please reply to it via the link below: https://akuvox.freshdesk.com/a/tickets/50275

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No internet on Building

We are preparing since weeks for a Project, with 2 buildings, one with 50, other with 60 indoor units Before, it was said, that there is a shared internet connection, but now as 2 week is left for the installation, they have let us know, th ...

2025-11-03
5 3226

dadas86

I have got it working without a shared internet connection. So the outdoor unit, is not connected to any internet. Its connected to a standalone, offline router, and so the 2 wire distributor is. The indoor stations are connected with 2 wires. And via wifi they are connected to the owners wifi... S ...

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IT82 Local Relay unlock via HTTP doesn't work

I have an older IT82 indoor monitor. Firmware Version 82.30.10.4, Hardware Version 1.0 I want to unlock the local relay via a HTTP command. I tried all URLs I found but nothing works. Settings look like this: Phone -> ...

2026-01-02
4 1937

markus

Some issues with the URLs in my previous post, the link is http://192.168.1.11/fcgi/do?action=OpenDoor&UserName=admin&Password=admin&DoorNum=0

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HOME PAGE BUTTON

Good morning, A question about the C319 monitor, but the request can also be applied to other models: I ask if it were possible of add direct access buttons to third-party apps to the "default theme's" home page? It's a 10 inch monitor a ...

2025-12-10
1 2058

Akuvox_Mia

For the C319 (and other models), you can’t add direct shortcuts for individual third-party apps to the default home page. Only the "Application" folder can be displayed there.

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Grouped and ungrouped contacts

On a R29C, is it possible to display extendable groups and some ungrouped (default group) contacts? Should look like: > Names > Apartments Concierge Janitor Management Theme is Villa and display type is contact.

2025-11-14
2 2285

wiorek

Thanks, we will go with the building theme for now.

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R20BX door phone and S563W Indoor Monitor

Can someone explain how I can open the two relays connected to the door phone from the preview screen on the indoor monitor? I tried to go through the documentation, but it is not clear enough to show how to configure this scenario. As far ...

2025-11-08
1 2241

Ampcom

Hello P, The below steps is a guide on how to configure the internal touchscreen to trigger the associated door phone relay whilst in Monitor mode using HTTP command. PLEASE SEE STEP 13, which indicates to set the same settings for PREVIEW mode. Devices in this guide are E16C Door Phone and S563 ...

1 Reply
C319H UPGRADE

Hi all im trying to update C319H FIRMWARE 119.1.35.15 TO THE LATEST 119.30.12.402 .when the downdload finish and make reboot it is write error and if i make restart the firmware not change . i know that the 119.1.35.15 is very old firmwar ...

2025-09-06
1 2271

Akuvox_Mia

Hi Panikos, The version 119.30.12.402 is intended for the Akuvox C319 device. Since your device is a C319H under the Akubela series, it is not compatible with this update.However, your current version 119.1.35.15 can be upgraded to the latest version using the link below. https://knowledge.akuvox. ...

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E12W does not accept wav file

Hi, My E12W does not accept any wav file i am trying to upload to use as a ringback tone. I have created a file with the correct settings (

2025-06-03
1 2001

Akuvox_Mia

To address this issue, we need your audio file. Our development team will investigate why it doesn't meet the requirements. We have created a ticket for you—please send your audio file to this ticket. Thank you! https://ticket.akuvox.com/a/tickets/40953

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Doorphone R26P disconnections

Hi, I have an Akuvox doorphone R26P Rev 1. I encountered several disconnections after few days of use (sometimes 2 days, sometimes a week) Status Led on the device is Red and complete loss of voice connection and video. When rebooting, it ...

2025-05-09
2 2091

Kino

Hi, Thank you for your answer. Sadly when the problem occur as it is disconnected, I can not acces the interface anymore...

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S567 and S563 firmware and play store

Hi to all, i'm searching for a firmware update of S567 and S563, in the website ok akuvox the versions are older than what is installed, there is another page to search? And there is a method to have google play store on that intercoms? Tha ...

2024-03-05
2 1918

ideaxa_kubik

Hello, is Google Installer still available? Thank you.

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R26C Rev. 1 latest Firmware

Hi, i have a R26C V1 (26.1.0.0.0.0.0.0) and wonder what the latest Firmware available is? Many thanks!

2024-07-10
3 2016

Akuvox_Mia

It has been discontinued for a long time, the following version is the latest. https://we.tl/t-wpilIz0ym7

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