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Akuvox C315 Firmware update 115.30.10.18 has bugs

Hi, after the update from 115.30.10.6 to 115.30.10.18, the speaker and microphone in the intercom and door station do not work. Update screwed up. I went back (downgrade) to version 115.30.10.6 without the transition version 115.30.1001.1 a ...

2024-11-07
3 45

joschi

Model C315WFirmware: 115.30.10.6I can't attach the config.tgz file here, I don't read Chinese.I don't have an Akuvox gateway station; my gateway station is a Fritzbox router and the camera and speaker module Auserwald connected to it. Everything was fine until version 115.30.10.6.Here I transferred ...

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E12W does not accept wav file

Hi, My E12W does not accept any wav file i am trying to upload to use as a ringback tone. I have created a file with the correct settings (

2025-06-03
1 31

Akuvox_Mia

To address this issue, we need your audio file. Our development team will investigate why it doesn't meet the requirements. We have created a ticket for you—please send your audio file to this ticket. Thank you! https://ticket.akuvox.com/a/tickets/40953

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Doorphone R26P disconnections

Hi, I have an Akuvox doorphone R26P Rev 1. I encountered several disconnections after few days of use (sometimes 2 days, sometimes a week) Status Led on the device is Red and complete loss of voice connection and video. When rebooting, it ...

2025-05-09
2 36

Kino

Hi, Thank you for your answer. Sadly when the problem occur as it is disconnected, I can not acces the interface anymore...

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S567 and S563 firmware and play store

Hi to all, i'm searching for a firmware update of S567 and S563, in the website ok akuvox the versions are older than what is installed, there is another page to search? And there is a method to have google play store on that intercoms? Tha ...

2024-03-05
2 40

ideaxa_kubik

Hello, is Google Installer still available? Thank you.

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R26C Rev. 1 latest Firmware

Hi, i have a R26C V1 (26.1.0.0.0.0.0.0) and wonder what the latest Firmware available is? Many thanks!

2024-07-10
3 24

Akuvox_Mia

It has been discontinued for a long time, the following version is the latest. https://we.tl/t-wpilIz0ym7

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API call via SIP account 2

Hello I have activated the Akuvox Cloud on my E18C. This means that SIP Account 1 is the cloud, and Account 2 is my local SIP server. I have connected a button to one of the input ports. When pressed, via the HTTP URL, this initiates an in ...

2025-04-27
1 22

Raimund

After a few attempts, I've now managed to get it working myself. It works with the URL "http://IP/api/call/dial?Phone=INTERNAL-NUMBER&DisplayName=XYZ&AccountID=2" I'm happy now

1 Reply
S563 Google Play Store Installer

Hi, Can someone please provide the link to the S563 Google Play Store installer APK? I thought on the new firmware it came pre-installed but that does not seem to be the case. Thanks.

2025-03-24
2 33

brandon

Yes, it seems only S567 firmware has the Google Play store pre-installed

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Smartplus not pop up on the screen.

I installed a smartplus on android 13 tablet and connect to R29S. A call from r29 can not trigger the smarplus talking window unless you turn smartplus alway on in tablet. just a short notification sound. Does anyone have a solution? ...

2025-01-24
2 21

Akuvox_Mia

Have you ensured that all permissions are enabled?

1 Reply
C313-2 DOOR LOCK

i have one system with R20A-2 and two C313-2 .The one C313-2 works wifi only with power and i want to control the relay to the other c313-2 via wifi to open the door because i open the door only via the one monitor that has cable to the do ...

2024-09-26
1 46

MWU

https://knowledge.akuvox.com/docs/door-unlock-configuration-21

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S563 and Google Play Store

Is it possible to install Google Play Store (and Google Play Services and Google Services Framework) on the S563 monitor? If I do this, does it mean the Google Play Store will work to download apps directly onto the S563? Thanks.

2024-08-01
6 56

stephen.davies

Can you repost the APK or publish it on the knowledge base The link has now expired.

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Downgrade R27P to and older version

I want to downgrade from version 227.30.10.101 to an earlier firmware version. But the process is interrupted every time, the intercom restarts and is not updated. Is there any instruction on how to make the transition correctly?

2024-09-14
2 26

Akuvox_Mia

Please upgrade to the transition version first. https://drive.google.com/file/d/1TdRQm00_0IpFbAfZOkKjFxa8fKgxgUJ3/view?usp=drive_link

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Akuvox R20K SIP extension

Hello.I wanted to know if anyone could help me with a R20Kvideo intercom. The problem I have is that I have registered it in anextension of a PBX and it registers correctly and makes calls to the otherextensions of the PBX but does not rece ...

2024-07-18
7 31

CIE_Ash

Thanks, I've sent you a PM. Ticket Ref: #30615

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R20B Frimware update "Size of uploading file is too large!"

Hello, if I try to update my Akuvox R20B from Firmware version 220.30.3.7 to version 320.30.10.9 I receive the following error message: "Size of uploading file is too large!" I have downloaded the firmware from this site: https://knowledge. ...

2024-06-27
6 41

CIE_Ash

Hi Optos, Your R20 V2 (220.0) and therefore will only be able to upgrade to 220.x firmware updates. Your R20 is now on the latest firmware version, 320.x is for a different hardware version.

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New HTTP Code for Akuvox door phones

Hi, Hello Everyone, if you want to open the doors on Akuvox's doorbell panels with the HTTP command, this code has changed in the new version devices. You can now open the door via HTTP with the code below. Code:http://admin:admin@192.168 ...

2023-11-17
2 64

CIE_Ash

Hi Sunny, In the Open Relay via HTTP settings in the Intercom -> Relay, please untick "Session Check". This should resolve your issue.

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IT82 Remote Relay By HTTP

Hello I can open my door connected to R20K with this basic command http://IP/fcgi/do?action=OpenDoor&UserName=admin&Password=admin&DoorNum=2 Where in IT82 settings I sould set the above command (or similar command) so that from IT82 sof ...

2024-05-26
1 29

rachel

Navigate to the R20K web Intercom > Relay > Open Relay Via HTTP interface. Please refer to the following example: http://192.168.35.127/fcgi/do?action=OpenDoor&UserName=admin&Password=12345&DoorNum=1 Note: DoorNum in the HTTP command above refers to the relay number #1 to be triggered for the door ...

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Hearing impared light signal c313S or s562

In an appartment there is an heaing impared occupant. I would like to know if there is a way to program the local relay on the unit to close when someone is calling (SIP or via an input) . This will allow to connect a powerfull blinking li ...

2024-05-22
2 27

rachel

you can log in to the interface of the C313S, and go to phone > relay > Relay Setting There are three options in the relay type. （open Door；Chime Bell；Other Switches(Reset By Event)）. You can purchase a flashing light and choose the appropriate relay type according to the type

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R20B preview

Hello, I can't use the R20A and R20B door phone with video preview. Is it possibile and supported on generic sip video phone as response unit? Thanks

2024-03-21
2 36

Iris

What's your response unit? pls show me your configration~

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R20K http, is it possible to unlock door to remain unlocked

On the R20K we can do a http request to unlock the door. http://deviceIP/fcgi/do?action=OpenDoor&UserName=username&Password=password&DoorNum=1 This command opens the door for a few seconds. Are there any other valid values for the action ...

2024-05-14
1 31

CIE_Ash

Hi, You could use Relay 2 and change the relay type on the intercom to Bistable and then trigger the Relay2 to trigger as an on/off to the relay.

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S539 input voltage range

We have a S539 Intercom and the specification data says it operates at 12vdc/3A or 24vdc/1.5A. I am wondering if that means that it will run on any voltage between 12 and 24vdc, or if it's somehow designed to only work at 12 and 24 but not ...

2024-04-05
2 34

piecrust

Excellent. Thank you!

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How to register R20K intercom on the akuvox cloud?

Hello How do i register r20k on the cloud so it could work together with 313 screen? I dont have akuvox user and password to enter the cloud https://ucloud.akuvox.com/manager/rtl/#/login Where i can get user and password to the cloud to i w ...

2024-04-01
6 61

Iris

You need to ask the person who sold you the product ~ Because as a manufacturer, we have no right to open an ins account.

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