Upgrade&Backup&Reset

Hello Mia, also for me these versions: 220.30.3.2>220.30.10.105 worked successfully. thank you very much.

Thanks! That would explain, indeed. When querying my device via API, the HardwareVersion says "12.0", so how can I actually find out whether it is the model you mention? I wished to upgrade hoping that my encrypted Mifare cards would actually be picked up, something that has not been successful so ...

What version are you on?

You can upgrade to the following version. You need to log in to the device's management web interface via the IP address. The default login account and password are both "admin". Then, select this upgrade package in the "upgrade" option to perform the upgrade. https://we.tl/t-HFY6PYRlMe

Yes.

The following link is the latest version. https://drive.google.com/drive/folders/1FOnTr6QqT2QTI6zh2tgKBKNx6SKhQDYy?usp=sharing

Hi, I have a shared drive which you can use to download the latest firmware. Download: https://ciegroupltd-my.sharepoint.com/:f:/g/personal/ashleigh_wilson_cie-group_com/EgrH4cQ8DzVHsD6CcWlgLkcBvruYH5MtQ1903jcrzH6oQg?e=hhVGOl Please update as follows, a factory reset is recommended once firmware i ...

Hi Mac, See E12 firmware folder: https://ciegroupltd-my.sharepoint.com/:f:/g/personal/ashleigh_wilson_cie-group_com/EhTZkxqyHLxOpqmWyQWqWWQBJqzl2h0KAL1UFr_M6E7yGQ?e=SK8c5d

Hi, The firmware which you're using looks to be non-standard beta firmware, you can tell this because .30 is OEM firmware and 110. (3 digits on major version) typically indicates a beta/non-finalised version. I would perhaps ask your distributor for the latest firmware of the R20. I can confirm the ...

that worked! :-) now at the latest version. Do you have the sequential release notes since v 1.109 ? On the website there's only the one for the latest version, but it's unclear what new elements to check out :-)

Hi, The Account1 details including password is automatically set upon auto-provisioning to the Akuvox Cloud, if your E18 is setup in the cloud correctly this information should've transferred across on start-up, each device added into the Cloud has a unique SIP username, so if 182101298 is your old ...

If your device is stuck on the white Akuvox logo during boot, you'll need to contact Akuvox / your distributor for direct support.

I had the issue with Mozilla FireFox browser. Try using Microsoft Edge, this did the trick for me!

Not currently supported, but we will consider this direction, thanks for the offer!

Thanks judy for sharing, this is a feature that I just haven't learned yet as a newbie.

1. Reset by Device Screen [*]Please enter *2396# to enter the system setting interface. [*]Press UP or Down key to choose System Setting. [*]Then choose reset to factory setting , enter the administrator code (default is 2396) or swipe the admin card if you has added an administrator card before yo ...

Oh, these devices are relatively simple to reset.

Please click the link to download X933 Firmware. https://knowledge.akuvox.com/docs/x933-firmware

Hello, Would you try to reset to factory option first, then upgrade the latest firmware from different browsers? Thanks, Best Regards.