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[FW] E12W 312.30.10.107 needed for step-by-step upgrade

Hi, I've successfully managed to upgrade my E12W until version 12.30.10.103, but now I cannot upgrade further since .107 is not available for download anywhere. At least I assume I need to first upgrade to .107 before .210 or the new Beta ...

2025-08-15
8 30

Akuvox_Mia

The E12 supports reading MIFARE cards. Could you please specify which type of card you have? I need to confirm its compatibility with our testing department.

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R20BX2 firmware update

Hello, I have recently come to manage small development with R20BX2, Firmware Version 220.30.2.12, Hardware Version 220.0 I tried to update it but the firmware was too large for the web interface. could you please help me find correct firmw ...

2025-05-25
7 50

daco6592

Hello Mia, also for me these versions: 220.30.3.2>220.30.10.105 worked successfully. thank you very much.

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R27A - size of uploading file is too large

We are trying to upgrade firmware to a R27A but getting the messagge "size of uploading file is too large" please guide usThanks

2023-04-18
8 86

Akuvox_Mia

What version are you on?

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R29 firmware - original Android image

I have an Akuvox R29 in version: Firmware Version 29.100.1.207 Hardware Version 29.3.4 I think it's a demo version or something. I don't know how to update it. Is it possible to have the original Android image to flash it?

2025-02-26
1 30

Akuvox_Mia

You can upgrade to the following version. You need to log in to the device's management web interface via the IP address. The default login account and password are both "admin". Then, select this upgrade package in the "upgrade" option to perform the upgrade. https://we.tl/t-HFY6PYRlMe

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R20A Firmware upgrade

Hi! I have door phone R20A that I bought in 2020. Firmware Version20.30.4.10. Hardware Version20.9.0.0.0.0.0.0 Is it possible to upgrade its firmware? And what what rom should I use?

2024-07-25
8 62

Akuvox_Mia

Yes.

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Firmware for R26C

Hi, I have found conflicting information online about the most recent Firmware version for the R26C v2. Could you share what the most recent version is an where to get it? Best regards

2024-11-30
4 38

admin

The following link is the latest version. https://drive.google.com/drive/folders/1FOnTr6QqT2QTI6zh2tgKBKNx6SKhQDYy?usp=sharing

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R20A Firmware download

Hi, I have Akuvox R20A with firmware version 220.30.3.7 Where can I download the latest firmware for my R20A? Regards

2024-08-31
1 32

CIE_Ash

Hi, I have a shared drive which you can use to download the latest firmware. Download: https://ciegroupltd-my.sharepoint.com/:f:/g/personal/ashleigh_wilson_cie-group_com/EgrH4cQ8DzVHsD6CcWlgLkcBvruYH5MtQ1903jcrzH6oQg?e=hhVGOl Please update as follows, a factory reset is recommended once firmware i ...

1 Reply
DoorPhone E12W - Firmware Update

Hello Folk, i have a E12W an I want to Install the latest Firmware. For This I need a FW between 12.30.1.110 (

2022-09-02
7 432

CIE_Ash

Hi Mac, See E12 firmware folder: https://ciegroupltd-my.sharepoint.com/:f:/g/personal/ashleigh_wilson_cie-group_com/EhTZkxqyHLxOpqmWyQWqWWQBJqzl2h0KAL1UFr_M6E7yGQ?e=SK8c5d

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R20A Real-Time Monitoring function

Good morning, I can't understand why the "Real-Time Monitoring" functionality has been removed in the latest firmware versions. This function allows you to control the two inputs of the R20A and view them in the Amart-Plus app. This featur ...

2024-03-25
1 33

CIE_Ash

Hi, The firmware which you're using looks to be non-standard beta firmware, you can tell this because .30 is OEM firmware and 110. (3 digits on major version) typically indicates a beta/non-finalised version. I would perhaps ask your distributor for the latest firmware of the R20. I can confirm the ...

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E12 can't update firmware. The file being uploaded is too large!

Hello, i'm getting a error when tring to update firmare on e12 I'm getting "The file being uploaded is too large!" when I press "Upgrade"

2022-12-10
28 198

geryd

that worked! :-) now at the latest version. Do you have the sequential release notes since v 1.109 ? On the website there's only the one for the latest version, but it's unclear what new elements to check out :-)

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E18 C FIRMWARE UPGRADE for Smarplus

Hi, I have a problem for my new E18C. I have added my cloud username and password to register and it's registered to cloud. But ı can not see my device under my Smartplus app. I thought it's not because of my device not working cloud mode ...

2023-11-20
5 67

CIE_Ash

Hi, The Account1 details including password is automatically set upon auto-provisioning to the Akuvox Cloud, if your E18 is setup in the cloud correctly this information should've transferred across on start-up, each device added into the Cloud has a unique SIP username, so if 182101298 is your old ...

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C319 Downgrade failed, Stuck on booting Logo

Hi I try to Downgrade a C319 Device but Downgrade process failed and C319 Stuck on booting Logo and does not boot properly How fix it??

2023-11-14
4 27

CIE_Ash

If your device is stuck on the white Akuvox logo during boot, you'll need to contact Akuvox / your distributor for direct support.

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How to reset E12W?

According to documentation E12W support HW reset, but I can't find HW button. How I can reset Password? Link to documentation is https://knowledge.akuvox.com/docs/how-to-factory-reset-akuvox-intercoms-4

2023-02-15
8 53

KarlKloeschen

I had the issue with Mozilla FireFox browser. Try using Microsoft Edge, this did the trick for me!

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Project Information Backup in the Cloud

Is there a way to make a backup copy of a completed community project and fill out the download form with the corresponding data?

2023-10-18
1 23

Akuvox_Mia

Not currently supported, but we will consider this direction, thanks for the offer!

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What do you think is more established in Venezuela?

Venezuela Country that embraces technological advancement

2023-10-18
0 20
Upgrade device via Auto Provision (PNP)

1.Prepare a TFTP server and PNP server, and make sure PC and Akuvox devices are on the same LAN.2.Access to the device web interface, go to Upgrade > Advanced > PNP Option.Then export AutoP template, and use Word or Notepad to edit the file ...

2023-07-28
1 35

yasser

Thanks judy for sharing, this is a feature that I just haven't learned yet as a newbie.

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How to reset web password?

I forgot the password of device web interface and fail to log in. How can I reset the password?

2023-06-13
3 47

keon

1. Reset by Device Screen [*]Please enter *2396# to enter the system setting interface. [*]Press UP or Down key to choose System Setting. [*]Then choose reset to factory setting , enter the administrator code (default is 2396) or swipe the admin card if you has added an administrator card before yo ...

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Can I reset R20 by hardware?

And which devices support factory rest by hardware?

2023-06-07
6 51

Olivia

Oh, these devices are relatively simple to reset.

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X933 Firmware

Hi all! It is maybe a stupid question, is there any firmware update for X933 and where could I find it if it is? On Akuvox.com I couldn't find anything...

2023-04-06
2 23

Akuvox_Mia

Please click the link to download X933 Firmware. https://knowledge.akuvox.com/docs/x933-firmware

Reply
E18C - Can't update firmware

Hey all, I have the following: E18C, HW 18.0.5.0.0.0.0.0, FW 18.30.2.19 Now whenever I try to upgrade to the newest FW available on the website, the phone tells me "ROM checking failed" and then proceeds to freeze, so I need to restart i ...

2023-01-13
1 28

Kaan

Hello, Would you try to reset to factory option first, then upgrade the latest firmware from different browsers? Thanks, Best Regards.

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