Software&Cloud

Currently it is not possible to customize smartplus ringtones

Yes, these basic features are supported.

Hi SDSVI, This seems to be a bug. Please contact our technical support. The technical support for the corresponding region will resolve it for you. https://akuvox.freshdesk.com/a/tickets

Good evening, Thanks for your interest, I downloaded the firmware (Ver. 320.30.10.236). It worked well for a few days but today, I had to remove the power from the PoE switch that powers the R20, when I turned it back on the same problem occurred: "Hold Delay" value empty and relay A, at the first ...

Hi Kevinj, You're right, the APP doesn't need to confirm the network group. This is the case that the door phone can't call the indoor monitor. We need to check the network group. We will continue to improve the documentation.

Thanks a lot for the help, actually with the latest firmware it works correctly. Kind regards

Good morning, I have the same problem: Even though the NFC function is disabled in Relay 2, when I bring my smartphone closer, both relay 1 and relay 2 are activated How can I solve it? Thanks

Please check the tutorial in the link to change the password, thank you! https://knowledge.akuvox.com/docs/akuvox-smartplus-installer-guide-community#edit-reset-and-delete-community-residents

You should contact your agent to change your password from the cloud.

If the device is added to SDMC after being cloud mounted, its user will be overwritten by SDMC because the mechanism of sending users to the cloud and SDMC is consistent and cannot exist simultaneously.

Hello - still having problems: Buttons appear on the screen even when they not configured, etc. But a general question: Why is the firmware for this device not in the official place with all the other firmware versions?

I did purchased akuvox 912s online from www.ledxess.de. in Germany I am installing the device in Belgium. What local dealer should I call to get cloud services ? Otherwise if cloud services are not available via web purchase, can I use a local SIP provider and use only phone network ?

I have a R20BX2 with 320.30.4.138

Ok - but as I see this is not possible with the unlock button - here I can only select HTTP

Thank you for your suggestion, we will consider how to add tamper-proof functions.

Any ideas what I make wrong here?

Maybe I misunderstood what you meant. The QR code I mentioned refers to the temp PIN created by the user app or PM page to open the door for visitors. For details, you can refer to this link: https://knowledge.akuvox.com/doc ... ighlight=temp%20key The QR code you are talking about should be the ...

No problem

This is because we changed the resolution of the mobile APP display to adapt to the UI. When we change to full screen, we also use the same resolution so that we can switch seamlessly. Otherwise, the APP needs to obtain a new resolution code stream, which will cause a brief black screen after switch ...