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How to unlock door with Face ID in Smartplus App
You can open the door quickly and safely by activating the face recognition feature from the Smartplus App. Select to; Me > Authorization > Face Recognition. Tap Get Started or Choose a photo from Album, then follow on screen instructions. ...
2022-07-25
0
445
Akuvox IP Scanner Program
I share Akuvox IP Scanner Program in this post. If you have Akuvox devices You can learn IP Address of devices with IP Scanner program. You can downloand program in the below link: Link : https://drive.google.com/file/d/ ... ET/view?usp=s ...
2022-07-08
0
504
Akuvox IP Scanner Program
I share Akuvox IP Scanner Program in this post. If you have Akuvox devices You can learn IP Address of devices with IP Scanner program. You can downloand program in the below link: Link : https://drive.google.com/file/d/ ... ET/view?usp=s ...
2022-07-08
0
351
How to solve the issue being 'the MAC already exists' on the cloud system
Hello, If you a message that is 'the MAC already exists' on the Akuvox cloud system when you add an Akuvox device, this device might be added another installer cloud account or the device has not been added on the cloud system yet by your ...
2022-06-20
2
642
Kaan
you're welcome.
Reply
How to solve the cloud account will expire in 3 days
Hello, If you come across the message 'being the cloud account will expire in 3 days' or you receive the message, either you should contact your Akuvox distributor to your SmartPlus account is activated or you should pay the fee to activat ...
2022-06-20
0
551
How to Solve Account Does Not Exist
Hello, When you try to login your SmartPlus account if you receive an error being 'Account does not exist' on your SmartPlus app, you have to check the cloud status of your Akuvox indoor monitor(s). If your Akuvox indoor monitor(s) is not ...
2022-06-20
0
557
Having some issues with X915
Hi guys, maybe someone here can help me. I recently installed an X915, and i added it in building mode, and hooked it up to smartplus. However, i need to fill in a SIP number in order for the speed-dial function to work. however, when i ad ...
2022-06-15
3
593
rumeysa
You're welcome
Reply
What's next if your Akuvox device can not show online at Cloud?
Device not online usually have below reasons: 1.Device is not connect to internet. 2.If device connect to internet, the SIP message or port from internet is block by the router of firewall. 3.If device connet to internet, and no blocked by ...
2022-06-13
3
572
Craig
Hi Jimmy, Sorry Jane to add to the post. Do you have the same document with our host scloud.akuvox.com? If not, it is ok, I can create one. I would like to use it to train our installers. Best regards, Craig.
Reply
ACMS door schedule
Can I set up a schedule for a door in ACMS? I know how to setup for users/groups.... but I am talking about doors. I would like to get the following effect: Doors are unlocked from, say, 7 a.m. to 8 a.m. and then from 4 p.m. to 5 p.m. Any ...
2022-06-14
2
571
Ziemowit
That's what I wasn't sure about. If I don't add personnel, will it work. I don't have akuvox equipment yet (we have a grandsream solution). We didnt want to invest in devices that have less functionality than what we have. Now I know it is possible. Thank you for your help.
Reply
SDMC Debug SDMCServerManage > Start
Dear Sirs, new installation on Windows 10 21H2 when I press Start the button get a blue border for a few seconds then goes back to gray, and Stop.Even if I don't press the button the cycle start itself, Start goes to grey, then Stop goes ...
2022-06-13
4
519
summer
Thank you
Reply
Charge Mode
Dear Sirs, if we ask our local distributor to create for us a new Installer account the charge mode Pay by Distributor should be decided by the arbitrarily distributor? I don't find any terms about fees, can you please provide a link to t ...
2022-06-10
5
601
Akuvox_Neil
Hi, no such mechanism for now. Thank you!
Reply
Issue with E18C and ACMS
Distributor Demo System issue with E18C.E18C automatically switched to ACMS. Could not manually change it to cloud server mode.Disabled ACMS on PC and Factory Reset the E18. This issue would only be found in demo type situations where mu ...
2022-06-02
1
611
ercntrn
Hi, You can change server mode with Autop file. 1.You should enter Upgrade-Advanced section over interface of device.Then You can take export from device. 2.After you had opened file you should edit a code.Please You must open to file. with Notepad++ program. Code: Code: Config.DoorSetting.CLOUD ...
2
Reply
Digests
What are the differences between smart security solution with or without cloud?
Hello， what are the functional differences between smart security solutions with or without cloud connection?
2022-05-10
1
886
Akuvox_Neil
Hello, the differences as the below: Note: The cloudless devices only can be used on the LAN.
1
Reply
How do we add Property Manager to Community Project?
In this post. I am explaining how do we add Property Manager to Community project.1.)Firstly You have to create community account.AfterYou entered dealer account You must pass Community project page. 2. Then You can create new community pr ...
2022-05-07
0
679
How to send message to C315 via Property Manager
Message module allows you to create and sendthe message to the residents living in the community. 1. Click on NEW.2. Create the message title and enter themessage contents directly if you want to create onetimemessage. And Select thereceiv ...
2022-04-22
0
638
It is possible that add RFID card via Property Manager
Hello, If your customer already use SmartPlus app and community manager cloud account, your customer add the RFID cards of the tenants indoorphones via property manager. In this way, it does not require log in web gui of doorphones in order ...
2022-04-14
0
698
About Property Manager Interface
Property Management is a cloud-based platform on which property managers can conduct an integrated management of community residents, device, access control and remote maintenance.The site administrator can login with his/her own username/p ...
2022-03-29
0
814
Accessing İnterface Of Akuvox Devices Over the Cloud System
Akuvox devices can be Access over Akuvox Cloud System. Forexample You have Project and You established this Project. If you have issue atthe project You can remote connect interface of doorphone and indoor monitorand You will solved issue. ...
2022-03-25
0
847
Community Manager Template file creation for fast apartment and device addition
In Akuvox Smartplus system, if you have a site project, youneed to add your devices to the Community Manager account. If you have a lot of number of flats while adding to thisaccount, it may be a little troublesome to do this one by one. Fo ...
2022-01-08
0
764
Unlock failed during the call
I use the app to unlock my door phone. I am very sure that my call is normal. And I checked the account registration information is good. Then I verified many times that the door really couldn't be opened, so I went to the cloud platform t ...
2021-09-27
1
1172
TheJunkInMyHead
As per my experience, the best way to keep units working well is to remember to use the same way to maintain the units, like if you register the projects to cloud then you just operate from cloud for those configurations which are avaialble on cloud. Thanks for your post.
Reply
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