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Learning and sharing and communicating the knowledge and issues of access control.

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x912 API

Hello, How can i add user using the API ? Is there documentation on this ? Thanks

2024-06-18
4 710

rachel

api relay set Only POST method can be used for this function. Example Request: POST: { "target": "relay", "action": "set", "data" : { "Config.DoorSetting.RELAY.HoldDelayA": "8" } } Example Return: { "retcode": 0, "action": "set", "message": "OK" } ...

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E12 HPPT APIs

Hi, Where can i find the HTTP APIs of the E12? For example, i want to change the light of the actual LED and take start a call by http. Is it possible to get a overview of all http APIs? Maybe there is more, which I think is good. thanks, ...

2024-01-31
20 2450

Sunny9999

@Rachel : In the docs for the R20K the manual see the link attached shows that it should work......but how ? https://knowledge.akuvox.com/docs/led-setting-9 Thanx for your reply and check ! Rgds Sunny

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UNABLE TO OPEN DOOR INSTANTLY WHEN BUTTON IS PRESSED ON C315 MONITOR

I installed a E12w connected to a electric door strike latch to access a door on the second floor and I have a C315 monitor on a counter on the first floor. Both are connected directly to a POE switch and connected to the network. There are ...

2024-05-30
1 744

rachel

You can refer to this tutorial, where is your button configured on? You should choose the correct relay method https://knowledge.akuvox.com/docs/door-unlock-configuration-21

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E12W with Security Relay SR01

Hello We have an E12W v2 upgraded to the latest firmware. The device does not support RS485 (we were not aware of this when we recommended this device, many websites display it incorrectly). The SR01 security relay has been installed acco ...

2024-03-21
8 967

neophil

Unfortunately I haven't heard from your technician yet

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Help A03 akuvox

Hello, the Akuvox A03 reader does not want to read my hid cards so I can assign a user, I appreciate the help

2024-04-15
1 645

Iris

Do you mean that A03 can't read your ID card when you add a user interface card in A03? What's your A03's firmware version?

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SR01 at 24vdc?

We have a SR01 that we intend to pair with an S539 Intercom. The SR01 will be located at a gate closure and I found out the power at the gate closure is 24v (actually more like 27v). I was wondering if the SR01 would still work if being pow ...

2024-04-05
1 723

Iris

SR01 does not support 24V power supply, and can only supply power to SR01 with 12V. You can use the 12V output of S539 to supply power to SR01.

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A03 BLE sensitivity setting?

I have an S539 which supports Bluetooth LE for unlocking the door. In the settings on there it allows me to specify the RSSI Threshold for what the strength of the BLE must be before it will unlock the door. However, I also just recently ...

2024-03-09
1 642

Akuvox_Mia

A03 The RSSI feature is currently in the planning stage and will be released in June!

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iPhone NFC unlock

The Android SmartPlus app support the ability for the phone to be used as an NFC key. However, the iPhone SmartPlus app does not. This is mentioned in the associated KB article: https://knowledge.akuvox.com/docs/how-to-unlock-door-via-nfc . ...

2024-01-23
4 736

Akuvox_Mia

Yes, we are talking to the iPhone company about this as well.

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Anti-pass back funtion on A092/A094

Hello, I need to configure an A092 with the anti pass back function. The person has to use their card on exit to be able to use it again on entry. How can I configure this scenario? Thanks in advance

2023-06-23
8 1032

Akuvox_Mia

This is not yet possible, it will probably happen in June next year, and Akuvox will focus on access control next year!

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E16C Spanish Language

Is there any firmware to change the language of the E16C to Spanish?

2022-09-25
7 1174

Akuvox_Mia

Sorry, but you need to buy V2 to support Spanish.

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Web relay setup not working on IT88

Hi,I am unsuccessful with setting up my web relay for opening my door.I am getting constantly "Unlock failed" on my IT88. Akuvox devices: Akuvox IT88 + E12WWeb relay: Shelly 2.5 smart web relay. At the moment it is not password protected.Ne ...

2023-11-02
5 839

Iris

Could you show me the configuration of your C313 and door phone? 1.This information of IT88 needs to be consistent with the account information of E12W. 2.In this interface, you can also choose.

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915 WILL NOT REGAIN IP ADDRESS AFTER INTERNET FAILURE

We have and installation with several units on the same network.When internet goes down all units restart exept the 915 which will need to be rebooth several times from the unit so it can regain the IP...Why does this happens? We have a cou ...

2023-09-29
4 695

car

TKS Jimmy.....To answer your questions-Yes the PoE is connected to the router.All devices are under DHCP mode,we don't use static IP in order to keep security at max level.We change cable and connector twice.Firmware is up to date...Will request the ISP for a new router with more capacity...Will see ...

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DOOR STAY OPNE R20A

We recently install a couple of R20A on a vehicle access door ,hoever sometimes the door does not close properly os stays opne and we have not found a way to generate an alarm..Is it possible and how to do it?

2023-09-07
4 654

car

TKS!!will follow your recommendation

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Access control - QR code sent by email not read by Outlook

Dear all, when issuing an access control credential that credential is sent by email with an embedded QRcode (actually the image itself is not embeded but is loaded from the akuvox cloud). That may be turning a red flag in outlook since the ...

2023-09-11
0 652
Telegram bot usage with E16C

Hi, The school customer want to have better control under the pupils as well to limit their responcibility when pupils left the school - control in close to real time from anyware anytime. To be able to generate Report with the list of wh ...

2023-01-31
16 1610

Pavel

Hi Amit, for now solution based on Terminal E16s API + feature which exist in E16C only (to our info) "Mobile Communication" (this feature on event could send data to the 3ed party server, and receive back responce.

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EC33-S539-C313 Scenario not Communicating

Good Morning all I have a scenario here where someone comes to Front Door (S539 Door Phone), Swipe / Pin - Opens the door and actitiavte the EC33 with no Problems at all , but when you unlock the door Via App or the C313 in-door Monitor i ...

2023-07-08
5 790

Akuvox_Mia

Can you take a video of the device malfunctioning after entering the pin and show us? We want to know what the phenomenon is. It is best to adjust the log to 7 first, and then record a video when testing the PIN, then export the log, and then adjust the log to 3.

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A02S to open S539 Via Web Relay

I am looking for a way to have the A02s to open a 2nd door via Web Relay on the same network , i am looking for the Web commands to put in the A02S so it will communicate with either the S539 or a A03S can some please help with this ?

2023-08-02
3 725

Akuvox_Mia

Hi Wirewizards， Please configure it here： command: http://ip/fcgi/do?action=OpenDoor&UserName=admin&Password=admin&DoorNum=1 Remember to enable this on A03 or S539:

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Door phone working with mailbox

Hi all, We've recently installed the R29 door phone for our customers and connected its relay with the main door and mailbox, allowing them to effortlessly control both. Currently, the system works perfectly for villa projects, where there ...

2023-07-19
3 689

erymaso

Hi Ash, Thank you for the suggestion, we will try!

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Digests Convenient visitor access using facial recognition

Some of my customers hope to use face data as a temporary key, which can significantly enhance visitors' convenience and user experience, as they can access various places by simply showing their faces instead of entering a PIN code or savi ...

2023-05-17
4 956

Wirewizards

I got this to work but when a customer unlocks door from indoor Monitor or app the EC 33 will not be controll any help would be welcome

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Digests Using Lift Control with HID Card Reader

Security is an essential issue for every company, so customers emphasize access control when renting locations for business.Since many office buildings will be rented to different companies, they want other people can not access their floor ...

2023-03-24
10 1766

Wirewizards

So I have the same setup i got it to work by updating the Firmware on it to be able to connect to Cloud for users and it works like a charm

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