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X933 is not connecting to my X915 anymore

X933 is not connecting to my X915 anymore

Kemme 2023-01-19 01:51 187 Views [Audio&Video]
Hello,
I have the X933 and a X915S and till now both were connected fine. I didnt change anything but now I cant video call the X933 anymore and also there is no more doorbell ring coming from the X933.
It has to be a problem from the X933 because the X915 works fine on my mobile phone still.
Any suggestion why this might have happend? Anything I can check to make it work again?
Thanks!
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All comments 6
    CIE_Ash 2023-01-19 16:40:16
    Reboot the X933, check that the X933 isn't on do not disturb.
    Can the X933 call the X915?
    0 Reply
    Kemme 2023-01-19 18:52:03
    Yes, the X933 can call the X915 manually but the monitor function is not working and as I said there is no ringtone when some is at the door.
    0 Reply
    Kemme 2023-01-19 19:03:26
    Its not in disturb and i rebootet it already
    0 Reply
    Kemme 2023-01-26 23:12:13
    Any ideas? I can call the X915 from my X933 but its not working the other way around
    0 Reply
    Kaan 2023-02-07 14:07:19
    Hello Kemme,

    Would you check the firmware status of the X915 and X933 whether they are the latest firmware version. If they are old version, you should upgrade the devices with the latest firmware versions then do factory upgrade the devices.

    Thanks.
    0 Reply
    Kemme 2023-02-07 20:23:44
    Hi, both have the latest firmware. The problem occurs only sometimes.
    0 Reply
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