[color=rgba(0, 0, 0, 0.8)]Hi
[color=rgba(0, 0, 0, 0.8)]unfortunately I have lost the password of a newly configured A05 Access Control.
[color=rgba(0, 0, 0, 0.8)]Is it possible to perform a hardware reset?
good morning I basically updated the door phone r20a to version 220.30.3.7 and everything went ok everything works again but I can no longer access via the web or with the default admin admin credentials or even with the old credentials that I already used how can I solve the problem many thanks John
jobby replied at 2023-06-20 18:39
good morning I basically updated the door phone r20a to version 220.30.3.7 and everything went ok ev ...
Due to different versions, the password encryption method is different. You can press and hold the pushbutton key and short Input A while the device is powered on for at least 15 seconds to perform a factory reset.
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good evening, thanks for replying, I reset everything ok, now I have reconfigured everything. The blue call button lights up but the internal unit does not ring. Perhaps I have omitted some parameter in the intercom/basic section.
jobby replied at 2023-06-29 02:41
good evening, thanks for replying, I reset everything ok, now I have reconfigured everything. The bl ...
Is the call abnormal now? You can export the log and pcap capture packets for us to troubleshoot.Whether the device is on the cloud, please also provide the MAC.
hello no the device is not on the cloud but now after resetting everything because the r20a external unit was making a noise that disturbed the neighbors i also reset the 10 inch monitor internal unit and now i can no longer access the monitor via the web what are they the default passwords I tried with admin admin but nothing to do thanks in advance
