R28 Intermittent Microphone issues

R28 Intermittent Microphone issues

I seem to be having intermittent microphone issues where the person being called cannot hear the caller. What things should i be looking at to trouleshoot?

Thanks in advance

Chris
All comments 5
    semih 2023-11-17 14:25:23
    You can control the microphone volume from the voice or audio section on the device's web interface.
    CIE_Ash 2023-11-17 19:26:34
    Hi Chris,

    This is likely to be a firmware issue, I can see you've already requested the latest firmware in another thread. However, you should update to 28.30.10.6 and then factory reset the unit. This has resolved issues for my client recently.

    Download: https://we.tl/t-mA4CCiOhFO - Link expires in 7 days.
    chris/landmark 2023-11-22 02:51:54
    CIE_Ash replied at 2023-11-17 19:26
    Hi Chris,

    This is likely to be a firmware issue, I can see you've already requested the latest firm ...

    Hi Ash,
    I was given a link to download a transitional firmware which worked great to resolve this issue however we can't access the web application, so I tried to return the unit to default through the menu on the device, but that didn't resolve the issue of being locked out of the unit..... and deleted the contacts list.

    any ideas?
    CIE_Ash 2023-11-27 16:43:29
    chris/landmark replied at 2023-11-21 18:51
    Hi Ash,
    I was given a link to download a transitional firmware which worked great to resolve this  ...

    Chris,

    Did you try clear your browser cache?
    chris/landmark 2023-11-27 17:09:11
    CIE_Ash replied at 2023-11-27 16:43
    Chris,

    Did you try clear your browser cache?

    Yeah I tried all that. It was rather odd, wouldn't work at all in Chrome, Couldn't log in with internet explorer but I tried Firefox and it worked. ??? I've finally managed to get the firmware updated to the latest version and it now works all 3 browsers.
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