We have an E12W v2 upgraded to the latest firmware. The device does not support RS485 (we were not aware of this when we recommended this device, many websites display it incorrectly).
The SR01 security relay has been installed according to the information on knowledge base (in an "exceptional way"). We use a separate 12V power supply with - connected to GND on the SR01 and + connected to COM of E12W and NC of E12W connected to +12V power input on SR01. We have checked the wiring many times and we are sure it is correct.
The SR01 is powered up correctly with the green LED flashing and blue LED lit up. Connecting the IN of SR01 shortly with GND will activate the electronic lock correctly (with the green LED flashing quickly).
The E12W has been configured with Security Relay in the web setup pages. There is no 12V power output configuration possible in the web pages for E12W.
Unfortunately we are unable to pair the E12W with the SR01. After hitting the pair button the red LED flashes quickly for a while and then returning to green LED flashing slowly. We have used both the 'Test' button in the E12W web pages (command sent successfully). We have also presented an RF card to the device which is recognized properly and we are greeted with a Welcome message. We hear the relay clicking multiple times in the E12W but the SR01 will not activate at all.
We exported the logs from the E12W and we noticed that it states 'activating security relay with power'. Everything just seems normal and without errors but the SR01 relay will not close
We have rebooted, checked the connections etc but we cannot figure out why the SR01 is not working as expected.
Any suggestions?
Thank you
