UNABLE TO OPEN DOOR INSTANTLY WHEN BUTTON IS PRESSED ON C315 MONITOR

UNABLE TO OPEN DOOR INSTANTLY WHEN BUTTON IS PRESSED ON C315 MONITOR

I installed a E12w connected to a electric door strike latch to access a door on the second floor and I have a C315 monitor on a counter on the first floor. Both are connected directly to a POE switch and connected to the network. There are times when the button is pressed on the monitor to open the door it opens instantly, but at times it has to be pressed several times for the door to open. This wasn't happening when it was first installed, but now it's been happening more often. I have rebooted both the E12w and C315 remotely occasionally. Any Ideas?
Thanks
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