Akuvox R20K SIP extension

Akuvox R20K SIP extension

Hello.
I wanted to know if anyone could help me with a R20Kvideo intercom.
The problem I have is that I have registered it in anextension of a PBX and it registers correctly and makes calls to the otherextensions of the PBX but does not receive calls.
When you call the R20K from another phone, it rejectsthe call and in the R20K call log you can see that the call has reached thedoorman but it indicates skipped

All comments 7
    CIE_Ash 2024-07-18 17:55:43
    Hi,

    Could you let me know the firmware version of your R20K?

    Additionally, please check the following settings:

    Web Interface -> Account -> Advanced:
    Auto Answer is enabled.

    Web Interface -> Phone -> Call Features:
    DND is disabled.

    telycoposio 2024-07-18 19:14:32
    Hi.
    Thank you very much for your reply.

    Auto-reply is enabled and DND is disabled.

    The current firmware version is 320.30.10.141 but I have already tried 3 or 4 different firmware versions.

    Regards
    CIE_Ash 2024-07-18 19:22:23
    telycoposio replied at 2024-07-18 11:14
    Hi.
    Thank you very much for your reply.

    No problem,

    The firmware is up to date.

    Would you be able to provide me with a PCAP log from the R20?
    Start the PCAP capture under Upgrade -> Advanced and then initiate a call into the R20, then stop the PCAP log and export.

    As this contains personal information like IP Address, Network Traffic & Voice Communication, please could you privately message the PCAP file rather than post in the public forum for privacy.
    telycoposio 2024-07-18 19:48:12
    Of course.
    But I don't know how I can send you the PCAP file?
    CIE_Ash 2024-07-18 19:50:16
    telycoposio replied at 2024-07-18 11:48
    Of course.
    But I don't know how I can send you the PCAP file?

    Good question, you can use a file service like WeTransfer, Google Drive or any alternatives which you're comfortable with.
    telycoposio 2024-07-18 19:54:07
    Yes. If you send me an email address I send you we transfer link.
    CIE_Ash 2024-07-18 22:27:34
    telycoposio replied at 2024-07-18 11:54
    Yes. If you send me an email address I send you we transfer link.

    Thanks, I've sent you a PM.

    Ticket Ref: #30615
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