Device Reboot Failure or Crash

Fault Phenomenon

1.Device Reboot Failure: The screen displays the Akuvox logo and then enters the "Loading, please wait" page.
2. Application Crash: The screen only shows the "Loading, please wait..." prompt without proceeding to the next page.

Reboot Failure



Device Application Crash



Distinguish between these Two Issues

1. Check the fault phenomenon described above.

2. Try whether IP Scanner can scan the device’s IP. If it can, use its IP to log in to its web interface. Check the device uptime on the Status > Info > Product Information interface. Uptime indicates the duration the system has been running since startup.

- If the value is only a few seconds or minutes, the device has just rebooted.
- If the value is large but the UI restarts, the application crashed.


Possible Causes


1. Insufficient power supply, especially when a reboot occurs during facial recognition.

2. Unstable power transmission (e.g., inferior cables, excessive distance).

3. Unknown software exceptions (for application crashes).

You can export the system log if the logs stop suddenly or display garbled text, which shows that the device experiences insufficient power and restarts.