R29 used with Hartman Access Control, fobs not registering...

R29 used with Hartman Access Control, fobs not registering...

Hello,
Recently, R29 started to not recognize existing fobs. The fob fails to open the door. The relay does work when R29 is called and the open-relay code is pressed.
It appears the Hartman Access Control system is giving random non-consecutive numbers to associate with each fob user.
This creates a problem for the Hartman Access Control, as the user logs do not relate to the new randomly generated numbers from the R29.

Question: Is there a way for the R29 to generate a consecutive set of numbers to each fab and not recycle them?

R29 info:
Firmware Version
29.30.10.460
Hardware Version
29.3.8

Thank you,
David
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