thanks a lot Sandra, could you also guide if i require premium plan licenses when using indoor screens for community calls feature.

Wow its works for C319A

Sorry, for the very late reply. However i upgraded the firmware and configured the device as mentioned. Once i set Access Control -> Web Relay and set the type to "Web Relay" the device does not react on registered cards only unkonown cards are reflected with an "Access denied" message. So i need to ...

Hi mojtabavi, I'm unable to replicate your issue on the newest firmware version 567.30.10.201, could you try update to this version and let me know if this resolves your issue? Download: https://we.tl/t-AOPkLIFIYb - Link expires in 7 days.

Both Method 1 and Method 2 have the security feature. When you are using Method 2 to connect SR01, SR01 will be powered only when doorphone's relay is triggered. And when SR01 is powered, it will receive a encryped signal from doorphone to trigger its own relay to open door.

Hi Micka, 20.30.4.147 is the latest firmware available on the European cloud server, this may be different in other regions.

Hello, What is the firmware of the C313 device? You may encounter this problem if the firmware file of the device is old. The problem was solved with new firmware file. https://drive.google.com/file/d/14vGANwE1ylRcTpTAguaJeFKXIeAzQN3b/view?usp=drive_link