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capellidip

R20B preview

Hello, I can't use the R20A and R20B door phone with video preview. Is it possibile and supported on generic sip video phone as response unit? Thanks

[Intercom] 2024-03-21 2 251

Iris

What's your response unit? pls show me your configration~

Reply
neophil

E12W with Security Relay SR01

Hello We have an E12W v2 upgraded to the latest firmware. The device does not support RS485 (we were not aware of this when we recommended this device, many websites display it incorrectly). The SR01 security relay has been installed acco ...

[Access Control] 2024-03-21 8 447

neophil

Unfortunately I haven't heard from your technician yet

Reply
LooserDS

Firmware for S562W

Hello - where can I find the newest firmware for the S562W. The KB states that the manual is based on firmware 562.30.10.115 but my device has only 562.30.10.88 installed from the factory

[Software&Cloud] 2024-03-21 4 342

LooserDS

Hello - still having problems: Buttons appear on the screen even when they not configured, etc. But a general question: Why is the firmware for this device not in the official place with all the other firmware versions?

Reply
engrlloyd

Bela Home QR code for Family

Good Day Support, I have question regarding with the sharing of admin account in bela home. Currently we have condo project and they ask What if the unit owner rented out his condominium? or Sell his unit to other. Admin can delete the ...

[Software&Cloud] 2024-03-19 4 326

Akuvox_Vergil

Maybe I misunderstood what you meant. The QR code I mentioned refers to the temp PIN created by the user app or PM page to open the door for visitors. For details, you can refer to this link: https://knowledge.akuvox.com/doc ... ighlight=temp%20key The QR code you are talking about should be the ...

Reply
LooserDS

Action URL for tamper alarm

Hy - I have an R20BX2 with the latest firmware and there is no Action URL for the tamper alarm. In the manual https://knowledge.akuvox.com/v1/docs/en/security-11?highlight=Action%20URL under No. 11 the tamper alarm is listed. So what am ...

[Software&Cloud] 2024-03-14 6 421

Akuvox_Vergil

Thank you for your suggestion, we will consider how to add tamper-proof functions.

Reply
LooserDS

Variables/Codes for the different HTTP URL's

Hello - I have an R20BX2 and within the firmware there are certain places (e.g. Call Event, Card Event, Input A/B, Motion Detection, All the differnet Action URL's, Web Relay, etc.) to fire an HTTP command to another web endpoint. I will us ...

[Software&Cloud] 2024-03-14 6 524

LooserDS

I have a R20BX2 with 320.30.4.138

Reply
jakpa

SmartPlus video image scaled

Why image video wrong scaled in the app, even when selecting the full screen? The image video on InDoor Monitor is scaled correctly. One Tenant Installation Door phone Model R20A Firmware Version 320.30.10.9 InDoor Monitor S562 Firmware ...

[Software&Cloud] 2024-03-12 1 259

Akuvox_Vergil

This is because we changed the resolution of the mobile APP display to adapt to the UI. When we change to full screen, we also use the same resolution so that we can switch seamlessly. Otherwise, the APP needs to obtain a new resolution code stream, which will cause a brief black screen after switch ...

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jakpa

NFC open relay A and B

Is there any possibility to select relay A or B for opening via NFC? In my configuration, it always opens the relay A and B at the same time. One Tenant Installation Door phone Model R20A Firmware Version 320.30.10.9 InDoor Monitor ...

[Software&Cloud] 2024-03-12 2 327

SDSVI

Good morning, I have the same problem: Even though the NFC function is disabled in Relay 2, when I bring my smartphone closer, both relay 1 and relay 2 are activated How can I solve it? Thanks

Reply
jakpa

Group Call problem R20A, S562 and SmartPlus

Hello, I have a problem with Group Call, only the InDoor Monitor calls, nothing happens on two Android phones. After switching the Sequence Call option in smartplus, everything works fine, the indoor monitor calls first, the second phone an ...

[Software&Cloud] 2024-03-12 5 376

jakpa

No problem

Reply
piecrust

A03 BLE sensitivity setting?

I have an S539 which supports Bluetooth LE for unlocking the door. In the settings on there it allows me to specify the RSSI Threshold for what the strength of the BLE must be before it will unlock the door. However, I also just recently ...

[Access Control] 2024-03-09 1 242

Akuvox_Mia

A03 The RSSI feature is currently in the planning stage and will be released in June!

Reply

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