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Top [2026 May 18–May 24] Akuvox Knowledge Base Weekly Update

Hi everyone, Welcome to our weekly Akuvox Knowledge Base update! Here's the latest documentation and resources we've published this week to help you stay informed and master our products. Click on the items below to jump straight to the gui ...

[News] 2025-09-05 0 1611
Akuvox_Mia

TopHighlight Welcome to Akuvox Community

Dear Akuvoxer, Welcome to Akuvox Community! In here, you can meet engineers from all over the world, and: 1.Chat with other engineers2.Share your solution and thought3.Solve technology problem4.Win reward in event5....and so on Regards,A ...

[News] 2023-02-16 22 3024

Akuvox_Mia

Hello Philip, Welcome to our forum! We’re excited to have you (and your Australian perspective) join, and look forward to your shared ideas. Feel free to ask for help anytime you need it.

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Akuvox_Mia

Top Supported Brands and Integration Features: The third-party integration list.

Door Phones/Access Control Terminals Indoor Monitors SmartPlus Cloud

[Integration] 2025-12-17 0 1483
Akuvox_Mia

Top 【Troubleshooting】akubela Panel Failed to Connect to the Cloud

Possible Causes This issue may be caused by:1. The connected network has no Internet access.2. (For Installation Code setups) The panel and flush mounted module models do not match the ones preset on the akubela Cloud.3. (For Auto Discover ...

[Software&Cloud] 2025-07-30 0 1506
Akuvox_Mia

Top Control 4 Information Column

The following is the C4 compatibility information:

[Integration] 2023-02-28 20 3452

Akuvox_Mia

Hello iyow, The version 29.30.10.239 supports Control 4. If it cannot be used, you may need to check the status of account2 registered for R29, and then export the level 7 log of R29 for analysis. You can send your questions to the email address , and the technical support team in the correspondin ...

7 Reply
Ampcom

S535 Door phone - Accessing Onscreen menu

When the S535 home screen is configured so that theon-screen “Call” button is not displayed (disabled/hidden), the normal onscreenpath to open the device menu becomes unavailable. In this state, tapping the screen does not reveal analtern ...

[Intercom] 2026-04-26 2 410

Ampcom

Hello Sonic, Thanks for your reply. I have lodged a ticket with support. Hopefully they can provide a fimrware update to enable the gesture control for the S535. Such a shame they released this product without this important feature as i have an unhappy customer at the moment. Thank you, Philip

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Akuvox_Mia

Door Opening Failure in Akuvox Smart Access Commercial Projects

Having trouble unlocking doors in your Akuvox commercial access control system? Don’t worry—this guide helps you quickly find the cause and solve it in minutes. Supported Devices Model and version(or higher): Check the Failure Reason ...

[Software&Cloud] 2026-04-22 0 408
joschi

Akuvox C315W, can the ringbell be redirected?

Is it possible to redirect the ringtone from SIP account 1 to SIP account 2 on the C315W monitor? If not, which Akuvox monitor can play it? A guide?

[Intercom] 2026-04-14 5 630

sonicguardtech

I’m sorry, but I’m not fully familiar with your setup. Based on the image provided by MIA, these settings is to forward the receiving local number to another local number or receiving SIP to another SIP. I recommend consulting your provider for the Fritzbox or PBX to confirm whether such a configu ...

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dylex

E18C Motion Detection not working

Hi everyone, my house was recently equipped with an E18C doorbell unit which I now try to fit to my needs. Currently I am struggling with the motion detection function of said device. Regardless of what I configure the http action is not e ...

[Audio&Video] 2026-04-13 7 674

dylex

Thank you

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Akuvox_Mia

Set Device's Web Password via One-time Password

Akuvox devices’ web passwords are used to access their web settings. You can reset the password using a one-time password generated on the SmartPlus Cloud. Configuration This article takes X915 V2 as an example. 1. Access the device’s w ...

[Access Control] 2026-04-09 0 562

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LatestTopics

Akuvox C315 Firmware update 115.30.10.37

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S563 touchscreen not reverting to “Home

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Which door phone support using security

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Call Refused - End all Calls (Door phone

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S535 Door phone - Accessing Onscreen men

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E18C Motion Detection not working

Audio&Video·2026-04-13
Akuvox C315W, can the ringbell be redire

Intercom·2026-04-14
Door Opening Failure in Akuvox Smart Acc

Software&Cloud·2026-04-22
Set Device's Web Password via One-ti

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QR code expired

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joschi

Ampcom

sonicguardtech