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Is it possible to manage 2 or more installations via SmartPlus?

Good morning, this is a request many people make to me. It seems that on the SmartPlus app you can only log in with one account (email) and that the same account for one project cannot be invited for another project. The typical situation i ...

2023-02-01
16 167

fabriziodnd

Hello, I cannot find it

Reply
The Things You Don't Know About Akuvox and Smart Locks!

Principles of Lock Integration Smart locks are usually integrated with door phones, especially single-button ones. Nonetheless, indoor monitors can not be excluded. The integration principle is, that when a device triggers certain events, e ...

2022-05-18
8 480

IHOR

Does the newer list of integrated Locks exist? Is it possible to receive it?

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Variables/Codes for the different HTTP URL's

Hello - I have an R20BX2 and within the firmware there are certain places (e.g. Call Event, Card Event, Input A/B, Motion Detection, All the differnet Action URL's, Web Relay, etc.) to fire an HTTP command to another web endpoint. I will us ...

2024-03-14
6 71

LooserDS

I have a R20BX2 with 320.30.4.138

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Action URL for tamper alarm

Hy - I have an R20BX2 with the latest firmware and there is no Action URL for the tamper alarm. In the manual https://knowledge.akuvox.com/v1/docs/en/security-11?highlight=Action%20URL under No. 11 the tamper alarm is listed. So what am ...

2024-03-14
6 49

Akuvox_Vergil

Thank you for your suggestion, we will consider how to add tamper-proof functions.

Reply
Charge Mode

Dear Sirs, if we ask our local distributor to create for us a new Installer account the charge mode Pay by Distributor should be decided by the arbitrarily distributor? I don't find any terms about fees, can you please provide a link to t ...

2022-06-10
5 601

Akuvox_Neil

Hi, no such mechanism for now. Thank you!

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PIN code create from cloud

If we create PIN for user from cloud, the cloud system can not detect if there is a duplicate PIN number is created. If user create PIN via smart plus app, system will not detect if there is duplicate number. it will have problem when th ...

2023-02-17
5 32

CIE_Ash

Morning AK, The Akuvox Cloud will not let you create two apartment numbers the same. Please could you let us know how post is addressed to apartments with the same number, is post "Apartment 1, Floor 2, X, X,X" and "Apartment 1, Floor 1, X, X, X". I've never come across the same apartment number ...

1 Reply
Seamlessly Manage Multiple Family Sites with SmartPlus App

We are excited to unveil a revolutionary feature in our SmartPlus App that simplifies how you manage multiple family sites. Responding to your valuable feedback, we've made it possible for users to oversee several families using a single ac ...

2023-10-20
5 91

Philv

I did purchased akuvox 912s online from www.ledxess.de. in Germany I am installing the device in Belgium. What local dealer should I call to get cloud services ? Otherwise if cloud services are not available via web purchase, can I use a local SIP provider and use only phone network ?

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Group Call problem R20A, S562 and SmartPlus

Hello, I have a problem with Group Call, only the InDoor Monitor calls, nothing happens on two Android phones. After switching the Sequence Call option in smartplus, everything works fine, the indoor monitor calls first, the second phone an ...

2024-03-12
5 35

jakpa

No problem

Reply
C319 indoor monitor and "Unlock" Button on the screen

Hello - it is possible to configure an unlock button on the screen pages of the C319. There you can choose which http comand it should trigger when pressed. I have configured 2 of this command - one with a sip number as entry 1 and one wi ...

2024-03-25
4 34

LooserDS

Ok - but as I see this is not possible with the unlock button - here I can only select HTTP

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SDMC Debug SDMCServerManage > Start

Dear Sirs, new installation on Windows 10 21H2 when I press Start the button get a blue border for a few seconds then goes back to gray, and Stop.Even if I don't press the button the cycle start itself, Start goes to grey, then Stop goes ...

2022-06-13
4 519

summer

Thank you

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Bela Home QR code for Family

Good Day Support, I have question regarding with the sharing of admin account in bela home. Currently we have condo project and they ask What if the unit owner rented out his condominium? or Sell his unit to other. Admin can delete the ...

2024-03-19
4 21

Akuvox_Vergil

Maybe I misunderstood what you meant. The QR code I mentioned refers to the temp PIN created by the user app or PM page to open the door for visitors. For details, you can refer to this link: https://knowledge.akuvox.com/doc ... ighlight=temp%20key The QR code you are talking about should be the ...

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Firmware for S562W

Hello - where can I find the newest firmware for the S562W. The KB states that the manual is based on firmware 562.30.10.115 but my device has only 562.30.10.88 installed from the factory

2024-03-21
4 53

LooserDS

Hello - still having problems: Buttons appear on the screen even when they not configured, etc. But a general question: Why is the firmware for this device not in the official place with all the other firmware versions?

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How to create temporary password from SmartPlus app

Hello everyone,I will explain how to create a temporary password with theSmartPlus application. First of all, we enter the SmartPlus application on ourmobile phone. We press the “I” button that I marked in the figure. Then click the "Auth ...

2023-02-22
4 48

jongore

Thank you so much Semith. I will definately use this in Shopify apps to ease my work. Really informative. Keep sharing such stuff.

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How to reset devices with Akuvox IP Scanner program

Hello, In this post I will talk about how to reset devices with the Akuvox IP Scanner program. First of all, we log in to the Akuvox IP Scanner program. Thanks to this program, we can view all Akuvox products on the same network as us. The ...

2023-05-08
4 33

semih

Yes, someone from outside can connect. This situation may pose a danger. What can we do to prevent this ?

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What's different between office and community project of SmartPlus?

Hi everyone, I want to know what's different between the office and community project of SmartPlus?And can someone tell me? Thanks

2023-06-01
4 46

Autumn

Yes， thanks for telling me.

1 Reply
Is it possible for the device to connect to both the Cloud and SDMC simultaneou

Hi, My customers want devices to connect to both cloud and SDMC at the same time. Do Akuvox devices support that？

2023-06-05
4 37

Paul

Monica, thank you for your reply, I will tell my clients.

Reply
What's next if your Akuvox device can not show online at Cloud?

Device not online usually have below reasons: 1.Device is not connect to internet. 2.If device connect to internet, the SIP message or port from internet is block by the router of firewall. 3.If device connet to internet, and no blocked by ...

2022-06-13
3 572

Craig

Hi Jimmy, Sorry Jane to add to the post. Do you have the same document with our host scloud.akuvox.com? If not, it is ok, I can create one. I would like to use it to train our installers. Best regards, Craig.

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SDMC download link?

Dear Sirs, I've read the interesting documentation about SDMC, is there a link to try it out in case of local installation? Thanks, BR

2022-06-13
3 598

manhcuongcldt

Hello, this link has been deleted. Could you please sent again?

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Having some issues with X915

Hi guys, maybe someone here can help me. I recently installed an X915, and i added it in building mode, and hooked it up to smartplus. However, i need to fill in a SIP number in order for the speed-dial function to work. however, when i ad ...

2022-06-15
3 593

rumeysa

You're welcome

Reply
【Troubleshooting-Cloud】Why App can not receive call from device?

Sometimes, the device can successfully make a call to the App, but the App does not receive the call, causing users to miss important calls. Now! Instead of waiting for the tech team to solve the issue, you can take some basic steps to tro ...

2023-08-04
3 78

Akuvox_Mia

Hi kevinj， Devices within the same network group use IP to communicate with each other. If you want to enable communication between devices in different LANs, it is suggested to add them to different network groups. You can click the link below to view the network group video to understand. http ...

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