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Akuvox_Mia

TopHighlight Welcome to Akuvox Community

Dear Akuvoxer, Welcome to Akuvox Community! In here, you can meet engineers from all over the world, and: 1.Chat with other engineers2.Share your solution and thought3.Solve technology problem4.Win reward in event5....and so on Regards,A ...

[News] 2023-02-16 20 260

Akuvox_Mia

It’s not too late, I hope the community can help you！

1 Reply
Akuvox_Mia

Top 【Troubleshooting】SmartPlus App Login Failure

The failure may appear as “Account unavailable” or “Please contact your service provider” on the SmartPlus App’s login page. Check the Account InformationFor end users, please check whether the account username and password, and the s ...

[Software&Cloud] 2025-05-14 0 37
Akuvox_Mia

Top Earn Contribution Points, Win Rewards!

Are you ready to explore our community platform? We’ve launched a Contribution Points Display Section on the community homepage, where points are updated in real-time! At the end of December, we’ll announce the Top 5 Contributors of the Y ...

[Events] 2025-02-17 0 28
Akuvox_Mia

Top Control 4 Information Column

The following is the C4 compatibility information:

[Integration] 2023-02-28 20 366

Akuvox_Mia

Hello iyow, The version 29.30.10.239 supports Control 4. If it cannot be used, you may need to check the status of account2 registered for R29, and then export the level 7 log of R29 for analysis. You can send your questions to the email address , and the technical support team in the correspondin ...

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brenthowell

Would Like To Receive A Sample CSV File

Can anyone help me receive a sample CSV file for importing Users? I want to see the file scheme/data layout.

[Access Control] 2025-07-01 1 17

Tim

This is a file I exported using X912.

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Arian

A05 Action URL parameters

Hi, does anybody knows some GET parameters that can be configured into Action URL in order to sent useful information regardind the user id, card number, etc? Thanks, Arian

[Access Control] 2025-06-30 8 21

Akuvox_Mia

After confirmation: 1.In the action URL: -The userid parameter can only be returned when triggered by 'card swiping, PIN, or face recognition'. -The card_sn parameter can only be returned when 'card swiping (Valid Card Entered/Invalid Card Entered)' is triggered. 2.In the HTTP URL of user's acces ...

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Akuvox_Mia

SmartPlus Admin App Basic Setup Tutorial

Click the image to watch the full video! Video Outline:0:00--Overview0:32--Login1:34--Change Account Password1:52--Group Management2:56--Personnel Management4:07--Open Doors4:49--Make Calls and Monitor5:11--Check Alarms and Logs

[Software&Cloud] 2025-06-27 0 14
Akuvox_Mia

【Troubleshooting】Device Offline on the SmartPlus Cloud

When the Akuvox device is connected to the SmartPlus Cloud, it will be registered automatically.If it fails to register, the account status will display “Failed” on its Account > Basic interface. The device status appears grey on the clo ...

[Software&Cloud] 2025-06-24 0 27
kvanbladel

E12W does not accept wav file

Hi, My E12W does not accept any wav file i am trying to upload to use as a ringback tone. I have created a file with the correct settings (

[Intercom] 2025-06-03 1 27

Akuvox_Mia

To address this issue, we need your audio file. Our development team will investigate why it doesn't meet the requirements. We have created a ticket for you—please send your audio file to this ticket. Thank you! https://ticket.akuvox.com/a/tickets/40953

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akuvox_praha

R20BX2 firmware update

Hello, I have recently come to manage small development with R20BX2, Firmware Version 220.30.2.12, Hardware Version 220.0 I tried to update it but the firmware was too large for the web interface. could you please help me find correct firmw ...

[Upgrade&Backup&Reset] 2025-05-25 4 37

akuvox_praha

Hello Mia, these versions: 220.30.3.2>220.30.10.105 worked successfully. thank you very much.

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LatestTopics

A05 Action URL parameters

Access Control·2025-06-30
Would Like To Receive A Sample CSV File

Access Control·2025-07-01
SmartPlus Admin App Basic Setup Tutorial

Software&Cloud·2025-06-27
R27A - size of uploading file is too lar

Upgrade&Backup&Reset·2023-04-18
【Troubleshooting】Device Offline on the

Software&Cloud·2025-06-24
E12W does not accept wav file

Intercom·2025-06-03
R20BX2 firmware update

Upgrade&Backup&Reset·2025-05-25
LOXONE & AKUVOX

Integration·2023-11-02
Mobile Access Challenge with Akuvox A02

Access Control·2025-03-13
Doorphone R26P disconnections

Intercom·2025-05-09

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Tim