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How to register R20K intercom on the akuvox cloud?

Hello How do i register r20k on the cloud so it could work together with 313 screen? I dont have akuvox user and password to enter the cloud https://ucloud.akuvox.com/manager/rtl/#/login Where i can get user and password to the cloud to i w ...

2024-04-01
6 41

Iris

You need to ask the person who sold you the product ~ Because as a manufacturer, we have no right to open an ins account.

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S539 input voltage range

We have a S539 Intercom and the specification data says it operates at 12vdc/3A or 24vdc/1.5A. I am wondering if that means that it will run on any voltage between 12 and 24vdc, or if it's somehow designed to only work at 12 and 24 but not ...

2024-04-05
1 17

Iris

S539 will run on any voltage between 12 and 24vdc, and If S539 is undervoltage, it will automatically cut off power.

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R20B preview

Hello, I can't use the R20A and R20B door phone with video preview. Is it possibile and supported on generic sip video phone as response unit? Thanks

2024-03-21
0 16
PBX feature on indoor monitors

Hello - I need an indoor monitor with the PBX server and your KB article https://knowledge.akuvox.com/docs/how-to-register-sip-server shows the following: There is also the X933 listed, but when I read through the manuel there is no info ...

2024-03-03
3 30

CIE_Ash

Thanks, we will update the documentation.

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S567 and S563 firmware and play store

Hi to all, i'm searching for a firmware update of S567 and S563, in the website ok akuvox the versions are older than what is installed, there is another page to search? And there is a method to have google play store on that intercoms? Tha ...

2024-03-05
1 14

CIE_Ash

Morning, The latest firmware can usually be found on the Akuvox Cloud under Firmware/Update. The knowledge database caters for all regions and therefore isn't always the latest. You can use "GoogleInstaller_v30003.apk", open the app and then click Install, after rebooting you'll have the Google Se ...

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R20BX firmware upgrade

Hello - I have 320.30.10.9 on my device and the KB says last version is 320.30.4.138 (and the PDf states my version as the previous version for this one). When I try to upgrade ist states that a downgrade is not possible because of securit ...

2024-03-03
3 24

CIE_Ash

Apologies, after double checking the 4.138 is a newer release. Download: https://drive.google.com/drive/folders/1yP03lFpI--TmruvfmmCl0s7UgvIVuyAS If you "downgrade" to 320.0.110.104.rom and then "upgrade" to 320.30.4.138.rom.

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C313W as access point

I would like to install C313W in multiple apartments connected via POE ethernet. I also need to send temperature data from many WiFi sensor but the building does not have WiFi. Is it possible to catch 2 bird with one stone and setup all c31 ...

2024-02-19
1 20

sid

No, we don't support this feature

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Webrelay problem R20A

Hello, I own my R20A since 3 years and use it with a rfid tag to open the door. If the rfid tag is right, the akuvox sends a http command to my shelly 1 which then opens the front door. Since some month this doesn't work every time, but sin ...

2024-01-25
1 31

sid

Hi, can you tell me the firmware version and share the config files and log7 file with us, I will check. If possible, configure the remote debug server under the Upgrade - advanced. 47.106.233.244 9500

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E12W - Auto Hang Up if Input A or B is triggerd?

Hey, Is it possible to Auto Hang Up if Input A or B is triggerd? or by a http command or something? because if i open the door a switching contact recognizeit. and can hang up automatically thx

2023-01-13
5 63

geryd

that call actually works very well! Can you also use the /api/call endpoint to call a specific extension ? This could be a nice solution, to having the doorphone perform no call by default and instruct it to call a specific number if nobody is on site! I could even include logic as to who shou ...

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Bug - When Mode is Speed Dial after Screensaver screen returns to QR Code

When the option Device -> LCD -> Theme -> Mode is Speed Dial and the screen saver is enabled, when the screen wakes up it returns not in Speed Dial but on QR Code. The same thing happens when Restarting the device. Instead of starting in S ...

2024-01-26
1 13

CIE_Ash

Hi jkatsiotis, Would you mind letting me know which firmware version you're running? Please double check the settings (Device -> LCD -> Key In Homepage Of The Default Theme -> Display Type: Homepage)

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Intercom R20B producing strange logs: Alarm channel not open

hi gents, does anybody have an idea, what might be the source of the logs of my Akuvox R20B : DCLIENT pid330,tid356,l3: Alarm channel not open. it is produced every 20 mins I guess, no alarms are set on door phone, so no idea why this a ...

2024-01-21
2 26

phoenixxko

I don't think I have tech support responsible for me, so where could I upload the logs ?

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Widgets on Indoor Monitor screen - S567

Hi, I see in display settings of S567 nice screen with weather forecast and temperature in the settings of S567, but that never happens to appear on the main screen. How to make the wether and temperature visible on main screen? Is there an ...

2024-01-04
7 37

Pavel

Wow its works for C319A

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I want to know the situation of using security relay.

Looking at the video, it seems to be used in connection with the product called SR01, but if I buy and use X915, I wonder in what situation I use Security Relay. For example, if someone breaks a door phone, has a line connected to the prod ...

2023-12-22
5 45

Sandra

Both Method 1 and Method 2 have the security feature. When you are using Method 2 to connect SR01, SR01 will be powered only when doorphone's relay is triggered. And when SR01 is powered, it will receive a encryped signal from doorphone to trigger its own relay to open door.

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Title: Issue with S567 Indoor Monitor: Unable to Answer Calls on Wifi Connection

Hi, We have come across a peculiar issue in all our projects where the S567 monitor is installed. The problem is that when the S567 series monitors are connected to the network through the wifi interface only, the call cannot be answered. O ...

2024-01-01
1 17

CIE_Ash

Hi mojtabavi, I'm unable to replicate your issue on the newest firmware version 567.30.10.201, could you try update to this version and let me know if this resolves your issue? Download: https://we.tl/t-AOPkLIFIYb - Link expires in 7 days.

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Akuvox R20A upgrade issue

Hello. I would like to upgrade my AKUVOX R20A (hardware version 220.0) to the latest 320.30.10.9 firmware, but i cannot do so as the system says the package is too big. Does this mean the device is not allowed to be upgraded to this versio ...

2023-12-20
3 35

CIE_Ash

Hi Micka, 20.30.4.147 is the latest firmware available on the European cloud server, this may be different in other regions.

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Where can I download the Play Store and other applications for the Akuvox C315W?

I downloaded the Play Store and YouTube applications from apkpure.com and they do not open on my monitor. Where can I download applications for the C315W to make it work? And one more thing, how to check what Android version I have? The we ...

2023-11-18
1 42

Akuvox_Mia

Our C315 is Android 6 and there is no way to upgrade it. If you want to install Google, then use this app to install it.https://drive.google.com/file/d/1zpSYyHqfC82kCjcwH-p9Ng6MOMR4Fsae/view?usp=sharing

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E21V Dial Tone

Hello, I have an E21V. This is configured so that it makes a SIP call to a terminal device. This works perfectly. However, the dial tone is so loud on the E21V speaker. This bothers me and the surrounding area massively.I have already reduc ...

2023-11-17
2 20

Andy

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akuvox r20a firmware : 220.30.3.7

Hi, I have a problem with my r20a. I have 2 accounts sip. First is a local, second is a cloud. I would like to got a ring ( if someone call ) to both sip number. ( local and cloud ). BR Remi

2023-11-21
3 36

Iris

First of all, make sure that your indoor phone has two sip numbers like your door phone. Please fill in the information according to the picture.

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How to answer calls on your smartphone if the outdoor station is not Akuvox?

My outdoor station is not dedicated to Akuvox, but my own project, i.e. an Auserwald TFS-Universal plus speaker module, an analog camera, a Grandstream Video Server and a doorbell. This is all handled by the Fritzbox router via the a/b port ...

2023-11-06
2 51

joschi

And I can't pair this app with my Akuvox monitor?

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