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Syncing the ecloud community with SDMC

Hi all, I currently have a community set up on the ecloud portal, but I might sometimes need to use sdmc instead. I don't want to add all of the devices into sdmc manually again as it's tedious and I might make a mistake, so is there a way ...

2024-05-29
1 20

rachel

If the device is added to SDMC after being cloud mounted, its user will be overwritten by SDMC because the mechanism of sending users to the cloud and SDMC is consistent and cannot exist simultaneously.

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Firmware for S562W

Hello - where can I find the newest firmware for the S562W. The KB states that the manual is based on firmware 562.30.10.115 but my device has only 562.30.10.88 installed from the factory

2024-03-21
4 50

LooserDS

Hello - still having problems: Buttons appear on the screen even when they not configured, etc. But a general question: Why is the firmware for this device not in the official place with all the other firmware versions?

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Seamlessly Manage Multiple Family Sites with SmartPlus App

We are excited to unveil a revolutionary feature in our SmartPlus App that simplifies how you manage multiple family sites. Responding to your valuable feedback, we've made it possible for users to oversee several families using a single ac ...

2023-10-20
5 90

Philv

I did purchased akuvox 912s online from www.ledxess.de. in Germany I am installing the device in Belgium. What local dealer should I call to get cloud services ? Otherwise if cloud services are not available via web purchase, can I use a local SIP provider and use only phone network ?

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Variables/Codes for the different HTTP URL's

Hello - I have an R20BX2 and within the firmware there are certain places (e.g. Call Event, Card Event, Input A/B, Motion Detection, All the differnet Action URL's, Web Relay, etc.) to fire an HTTP command to another web endpoint. I will us ...

2024-03-14
6 67

LooserDS

I have a R20BX2 with 320.30.4.138

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C319 indoor monitor and "Unlock" Button on the screen

Hello - it is possible to configure an unlock button on the screen pages of the C319. There you can choose which http comand it should trigger when pressed. I have configured 2 of this command - one with a sip number as entry 1 and one wi ...

2024-03-25
4 32

LooserDS

Ok - but as I see this is not possible with the unlock button - here I can only select HTTP

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Action URL for tamper alarm

Hy - I have an R20BX2 with the latest firmware and there is no Action URL for the tamper alarm. In the manual https://knowledge.akuvox.com/v1/docs/en/security-11?highlight=Action%20URL under No. 11 the tamper alarm is listed. So what am ...

2024-03-14
6 49

Akuvox_Vergil

Thank you for your suggestion, we will consider how to add tamper-proof functions.

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C319 is cutting http command in call previev

I have configured the unlock button for the call preview screen. When I press the button then a reuest is sent to the web server but ir is truncated after the first "?"´. eg: http://IP/api/test?var=true is truncated to http://IP/api/tes ...

2024-03-25
1 17

LooserDS

Any ideas what I make wrong here?

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Bela Home QR code for Family

Good Day Support, I have question regarding with the sharing of admin account in bela home. Currently we have condo project and they ask What if the unit owner rented out his condominium? or Sell his unit to other. Admin can delete the ...

2024-03-19
4 20

Akuvox_Vergil

Maybe I misunderstood what you meant. The QR code I mentioned refers to the temp PIN created by the user app or PM page to open the door for visitors. For details, you can refer to this link: https://knowledge.akuvox.com/doc ... ighlight=temp%20key The QR code you are talking about should be the ...

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NFC open relay A and B

Is there any possibility to select relay A or B for opening via NFC? In my configuration, it always opens the relay A and B at the same time. One Tenant Installation Door phone Model R20A Firmware Version 320.30.10.9 InDoor Monitor ...

2024-03-12
1 24

Akuvox_Vergil

Currently we do not support selecting relays that can be turned on on the APP. However, you can uncheck NFC in the relay method in the settings on the cloud. In this way, when using NFC, this relay will no longer be triggered.

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Group Call problem R20A, S562 and SmartPlus

Hello, I have a problem with Group Call, only the InDoor Monitor calls, nothing happens on two Android phones. After switching the Sequence Call option in smartplus, everything works fine, the indoor monitor calls first, the second phone an ...

2024-03-12
5 32

jakpa

No problem

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SmartPlus video image scaled

Why image video wrong scaled in the app, even when selecting the full screen? The image video on InDoor Monitor is scaled correctly. One Tenant Installation Door phone Model R20A Firmware Version 320.30.10.9 InDoor Monitor S562 Firmware ...

2024-03-12
1 24

Akuvox_Vergil

This is because we changed the resolution of the mobile APP display to adapt to the UI. When we change to full screen, we also use the same resolution so that we can switch seamlessly. Otherwise, the APP needs to obtain a new resolution code stream, which will cause a brief black screen after switch ...

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Introducing the AK-Partner App – Your Gateway to Streamlined Operations!

The AK-Partner App, designed for installers, is now on Android and iOS! Installers can log in with SmartPlus installer accounts. Features:1. Project Setup: Configure projects, users, and devices.2. Device Management: ① Reset, reboot, and u ...

2024-01-12
0 28
Controlling more than one flat on your Smartplus account.

Hello everyone, On Smartplus, a user can control multiple flats in different projects or within the same project through the application. In order to use this process, the only condition is that the apartments must be established with diff ...

2023-11-10
2 58

Autumn

As far as I know, one account can now control up to 5 apartments.

1 Reply
Firmware Version: 115.30.10.6 has errors

Hi all. For Akuvox Monitor C315W, the new Firmware Version: 115.30.10.6 has errors, some tabs are not displayed, for example Network Advanced and other. Previously, I had Firmware 115.30.3.218 installed from new. Where can I find them? ...

2023-10-20
3 25

joschi

Thank you very much for this information, after clearing the browsing history in the browser, everything appears as it should. Hmm, this problem was beyond me, and the solution turned out to be so simple. Thank you again, colleagues, for your help.

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Unlocking the Secrets of SmartPlus Cloud Project Mastery!

Ready to dive into the world of cloud projects like a pro? We've got the perfect resources for you! Our latest instructional videos cover it all – from creating single-tenant and community projects to managing devices, residents, and more. ...

2023-10-11
0 60
Introducing New Cloud Features of Door Access and Call

We're thrilled to introduce two exciting new functions for our cloud platform that will elevate your access control and communication experience. With these innovative features, we're making your interactions with Akuvox devices even more c ...

2023-09-28
1 33

Akuvox_Mia

This feature is not only fun but also convenient and is a great trend.

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Is it possible to manage 2 or more installations via SmartPlus?

Good morning, this is a request many people make to me. It seems that on the SmartPlus app you can only log in with one account (email) and that the same account for one project cannot be invited for another project. The typical situation i ...

2023-02-01
16 167

fabriziodnd

Hello, I cannot find it

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【Troubleshooting-Cloud】Why App can not receive call from device?

Sometimes, the device can successfully make a call to the App, but the App does not receive the call, causing users to miss important calls. Now! Instead of waiting for the tech team to solve the issue, you can take some basic steps to tro ...

2023-08-04
3 77

Akuvox_Mia

Hi kevinj， Devices within the same network group use IP to communicate with each other. If you want to enable communication between devices in different LANs, it is suggested to add them to different network groups. You can click the link below to view the network group video to understand. http ...

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Admin portal inconsistency

Hi all, Is there going to be a unifomity for Admin portal pages for all the Intercoms/Indoor Monitors etc. Different templates throughout. Maybe make them all identical but lock out sections that aren't relevant to each device? Thanks! ...

2023-06-26
1 28

Akuvox_Mia

Thanks for your feedback, I will pass it on to the relevant people.

Reply
How to create temporary password from SmartPlus app

Hello everyone,I will explain how to create a temporary password with theSmartPlus application. First of all, we enter the SmartPlus application on ourmobile phone. We press the “I” button that I marked in the figure. Then click the "Auth ...

2023-02-22
4 48

jongore

Thank you so much Semith. I will definately use this in Shopify apps to ease my work. Really informative. Keep sharing such stuff.

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