Project SmartPlus Door Phone Indoor Monitor Access Control Video/IP Phone Tool Integration

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R20A call event without a call

Hello, i want to configure my R20A with a call event (http url) without a call. I have configured the Group call number with IP from the R20a itself. But here is a disturbing busy signal. I only want to do a http action when i push the but ...

2022-08-05
3 472

Jaaannis

Anyone has an idea for that? It is still a problem for me. Greetings

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[R20A working with Control4]

Hi, I have issue with R20A working with Control4. Issue is when we start call early media looks like Green screen. From Control4 they telling that OS3.3.2 fixed it. And after i update project to OS3.3.2 R20A can't register to SIP. I upgrad ...

2023-02-09
11 59

Davaanaa0101

In 3.3.2 changelog they said fixed early media issue

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E12 ONVIF Events

Hello, what is the Onvif URL when the bell button was pressed, or is it not possible to read this event via Onvif? I Have the E12 Thanks

2023-03-08
4 23

diMa

i+d like to recognize the press button event. via onvif is that possible? Onvif Doorbell Event

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E12 can't update firmware. The file being uploaded is too large!

Hello, i'm getting a error when tring to update firmare on e12 I'm getting "The file being uploaded is too large!" when I press "Upgrade"

2022-12-10
11 59

sxbcl

Hello, I also have the same problem. I have downloaded the firmware file from https://knowledge.akuvox.com/docs/e12-firmware but I get the message "The file being uploaded is too large!" What exactly means "you should update the devices and then install the latest version" ? The wetransfer links ar ...

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Multiple doorphones to multiple indoor monitors

Hello, We have a potential project, where the customerdemands to have two doorphones (i.e. R20Bx5), each one for five apartments, tomonitor door #1 & door #2, that control access to all the 5 apartments.If the visitor presses button #1 on d ...

2023-02-09
2 23

Filippos

Hi, I don't see Project Mode under Community. Could you please explain ? After connecting the devices, you will run the setup ? Thank you, Filippos

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How to reset E12W?

According to documentation E12W support HW reset, but I can't find HW button. How I can reset Password? Link to documentation is https://knowledge.akuvox.com/docs/how-to-factory-reset-akuvox-intercoms-4

2023-02-15
7 24

Ann

This is a single-device webpage problem and requires forced cleaning.

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How to config WebRelay

how to configure control web relay on the Cloud Akuvox. i did everything but i dont understand, Can you hepl me ?

2023-02-15
4 32

nhanh

Im sorry , i published

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Action URL variables

E12W has a very good function - Action URL, but variables are not documented. For example some variables works OK: http://192.168.1.36:1880/hello?model=$model;mac=$mac;ip=$ip;firmware=$firmware;code=$code but what about other? How I can def ...

2023-02-17
2 24

oleg.gram@gmail

Thanks a lot for your info. Most of them are working for me, but "code" and "card_sn" have the same value - 16 digits. Most interesting for me is "Name" from Card Settings, but I can't find how to receive this value. It will be very convenient to show particular Person Name instead of Card Code.

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Doorphones - RFID card enrolment format

Hi, hope this is the right place for this issue/sugestion. We are working with Akuvox products for some years now and evey now and then we face the RFID card format issue. Depending on the seetings you have, a new cards have to be entered ...

2023-01-18
1 30

Akuvox_Mia

Thank you for your suggestion, we will give feedback to the product department

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Motion detection

Hello, is the motion detection only available as one picture? Or is it also possible to get a short video of the motion or maybe more than one picture? Thanks!

2023-01-19
2 25

federicoc

Can the motion detection function be disabled?

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Is it possible to deactivate RFID on the X915S?

Is it possible to deactivate RFID on the X915S? Or is it possible to switch off the blue light for the RFID? Its always on with our X915S

2022-12-30
2 26

Kemme

Thanks, that worked!

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Digests Akuvox X912 - Registering Admin & User Cards on the device

Hey Everyone Just thought i would do a link to one of my videos i have done. So to introduce myself I am Ryan I am part of a technical support team in the UK. The video linked below is for the X912 and how you can set up Admin and Use ...

2022-11-28
2 34

PhilCIE

I'll sleep better now, thanks!

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E18C - Can't update firmware

Hey all, I have the following: E18C, HW 18.0.5.0.0.0.0.0, FW 18.30.2.19 Now whenever I try to upgrade to the newest FW available on the website, the phone tells me "ROM checking failed" and then proceeds to freeze, so I need to restart i ...

2023-01-13
1 18

Kaan

Hello, Would you try to reset to factory option first, then upgrade the latest firmware from different browsers? Thanks, Best Regards.

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E12W - Auto Hang Up if Input A or B is triggerd?

Hey, Is it possible to Auto Hang Up if Input A or B is triggerd? or by a http command or something? because if i open the door a switching contact recognizeit. and can hang up automatically thx

2023-01-13
3 29

CIE_Ash

The full documentation can be found on the Akuvox Knowledge website. https://knowledge.akuvox.com/docs/akuvoxnbsphttpnbspapinbspmanualnbspfor-access-control?highlight=hangup

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The Things You Don't Know About Akuvox and Smart Locks!

Principles of Lock Integration Smart locks are usually integrated with door phones, especially single-button ones. Nonetheless, indoor monitors can not be excluded. The integration principle is, that when a device triggers certain events, e ...

2022-05-18
8 471

IHOR

Does the newer list of integrated Locks exist? Is it possible to receive it?

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Digests R20BX2 remote request of maintenance?

Dear Sirs, could you kindly explain us what this new log mean? Could you kindly tell us how many external request your products are supposed to do? Thanks, BR

2022-12-21
1 27

summer

Any idea? Still getting those messages...

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DoorPhone E12W - Firmware Update

Hello Folk, i have a E12W an I want to Install the latest Firmware. For This I need a FW between 12.30.1.110 (

2022-09-02
4 371

CIE_Ash

Of course, use this link for E12 firmware: https://we.tl/t-6v9ar7Te9y

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Call feature not working (X915S)

Hello, whenever a person calls me through my X915S I can see them with the monitor function on my phone and I can also open the door for them but when I try to answer the call, nothing happens. I cant answer it. The same happens when I try ...

2022-11-22
9 38

Kaan

Hello Kemme, You're welcome.

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What is the "Discovery Mode"

Hello everyone. I will explain what the discovery mode in Akuvox indoor andoutdoor units does.When Discovery mode is active, it automatically detectsdevices connected to the same network. They appear automatically in thedevice's directory. ...

2022-10-30
2 155

semih

Hi Ryan, If the firmware version of the devices is up to date and the discovery mode is on, they can see each other in the directory of all devices. I don't recommend too much. The phone book gets messy. But it is useful in villa projects. Because all devices belong to one person.

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What is the maximum number of cards supported by R29 and R28?

Hi, I have an R29 and an R28, and I want to add cards to the device. So, I want to know how many cards does the devices can support?

2022-05-10
3 681

Ryan.Flack

is this table still up to date?

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