Video disappeared during the Call

Video disappeared during the Call

My SmartPlus app always worked well before, but last week, I can initiate the call from the app, but can not see the video.  I have checked my smartphone camera permission for the app, it is normal. And I am quite sure the camera of the door phone is working well, because I can see the video on my indoor monitor. Finally, I found that I have adjusted different video codecs in the indoor monitor last week, because I need to test the video quality. And after I consulted the support, they told me only VGA codec can be supported if I use SmartPlus cloud. As have and I haven’t done anything in the cloud portal, the configuration would not be issued again to the device, so that’s why the local configuration was still available.
That is my experience, I think it may be useful for you all.

camera permission is always enabled
微信图片_20210927155201.jpg

codec is not VGA
codec is not vga.png

After the cloud issues the configuration again.  the codecs show VGA, the video is normal.
codec.png


All comments 1
    A.shafiezadeh 2021-12-04 17:07:38
    Hello

    thank you for sharing your experience
    I had the issue like this and it has been solved with changing Codec !



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