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Bug - When Mode is Speed Dial after Screensaver screen returns to QR Code

When the option Device -> LCD -> Theme -> Mode is Speed Dial and the screen saver is enabled, when the screen wakes up it returns not in Speed Dial but on QR Code. The same thing happens when Restarting the device. Instead of starting in S ...

2024-01-26
1 13

CIE_Ash

Hi jkatsiotis, Would you mind letting me know which firmware version you're running? Please double check the settings (Device -> LCD -> Key In Homepage Of The Default Theme -> Display Type: Homepage)

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Intercom R20B producing strange logs: Alarm channel not open

hi gents, does anybody have an idea, what might be the source of the logs of my Akuvox R20B : DCLIENT pid330,tid356,l3: Alarm channel not open. it is produced every 20 mins I guess, no alarms are set on door phone, so no idea why this a ...

2024-01-21
2 26

phoenixxko

I don't think I have tech support responsible for me, so where could I upload the logs ?

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Widgets on Indoor Monitor screen - S567

Hi, I see in display settings of S567 nice screen with weather forecast and temperature in the settings of S567, but that never happens to appear on the main screen. How to make the wether and temperature visible on main screen? Is there an ...

2024-01-04
7 40

Pavel

Wow its works for C319A

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I want to know the situation of using security relay.

Looking at the video, it seems to be used in connection with the product called SR01, but if I buy and use X915, I wonder in what situation I use Security Relay. For example, if someone breaks a door phone, has a line connected to the prod ...

2023-12-22
5 45

Sandra

Both Method 1 and Method 2 have the security feature. When you are using Method 2 to connect SR01, SR01 will be powered only when doorphone's relay is triggered. And when SR01 is powered, it will receive a encryped signal from doorphone to trigger its own relay to open door.

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Title: Issue with S567 Indoor Monitor: Unable to Answer Calls on Wifi Connection

Hi, We have come across a peculiar issue in all our projects where the S567 monitor is installed. The problem is that when the S567 series monitors are connected to the network through the wifi interface only, the call cannot be answered. O ...

2024-01-01
1 20

CIE_Ash

Hi mojtabavi, I'm unable to replicate your issue on the newest firmware version 567.30.10.201, could you try update to this version and let me know if this resolves your issue? Download: https://we.tl/t-AOPkLIFIYb - Link expires in 7 days.

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Akuvox R20A upgrade issue

Hello. I would like to upgrade my AKUVOX R20A (hardware version 220.0) to the latest 320.30.10.9 firmware, but i cannot do so as the system says the package is too big. Does this mean the device is not allowed to be upgraded to this versio ...

2023-12-20
3 39

CIE_Ash

Hi Micka, 20.30.4.147 is the latest firmware available on the European cloud server, this may be different in other regions.

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Where can I download the Play Store and other applications for the Akuvox C315W?

I downloaded the Play Store and YouTube applications from apkpure.com and they do not open on my monitor. Where can I download applications for the C315W to make it work? And one more thing, how to check what Android version I have? The we ...

2023-11-18
1 46

Akuvox_Mia

Our C315 is Android 6 and there is no way to upgrade it. If you want to install Google, then use this app to install it.https://drive.google.com/file/d/1zpSYyHqfC82kCjcwH-p9Ng6MOMR4Fsae/view?usp=sharing

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E21V Dial Tone

Hello, I have an E21V. This is configured so that it makes a SIP call to a terminal device. This works perfectly. However, the dial tone is so loud on the E21V speaker. This bothers me and the surrounding area massively.I have already reduc ...

2023-11-17
2 20

Andy

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akuvox r20a firmware : 220.30.3.7

Hi, I have a problem with my r20a. I have 2 accounts sip. First is a local, second is a cloud. I would like to got a ring ( if someone call ) to both sip number. ( local and cloud ). BR Remi

2023-11-21
3 37

Iris

First of all, make sure that your indoor phone has two sip numbers like your door phone. Please fill in the information according to the picture.

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How to answer calls on your smartphone if the outdoor station is not Akuvox?

My outdoor station is not dedicated to Akuvox, but my own project, i.e. an Auserwald TFS-Universal plus speaker module, an analog camera, a Grandstream Video Server and a doorbell. This is all handled by the Fritzbox router via the a/b port ...

2023-11-06
2 53

joschi

And I can't pair this app with my Akuvox monitor?

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door phone

Hi, on my video intercom I noticed that in the intercom menu I only have basic and not advanced and it doesn't allow me to set it to reading mode to memorize the tag from the external unit. Why???

2023-11-09
2 25

semih

Hi, The problem is probably related to the firmware version of the device. If you can tell me the model, I can help.

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Akuvox C315W - I'm looking for a guide on how to connect a door lock

I'm looking for advice on how to connect the electric strike (Door Lock) directly to Akuvox. The last brown pin (NC) and the penultimate white pin (COM) come out of the Akuvox Monitor. Where and how to connect them and how to configure it i ...

2023-10-26
13 74

joschi

Hmm, the devil is in... simplicity Since I open the door on the call screen using the DTMF code of the remote relay (Auserwald TFS) and it is a local relay, it was necessary to simply, after correctly connecting the electric strike directly to the monitors, set the relay in the monitors in Softke ...

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How to open the entrance gate using a direct link in Akuvox C315W?

I have a sliding entrance gate, which can also be opened via a WiFi controller, using a smartphone application. I also generated a direct link https://..., using which I can also, by entering it into the browser, open the gate, or add its s ...

2023-11-03
3 39

omer

You're welcome. I'm glad the problem was solved.

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Connection to cloud and PBX VoIP

Hi to all, I have a configuration problem with the R20B external intercom with a internal VP-R49G to which I have programmed cloud access on the first account and the interface to the VoIP PBX on the second, both regularly registered. Whe ...

2023-11-01
1 23

CIE_Ash

Hi, Make sure that the R20B is on the latest Akuvox firmware, once you've confirmed this on the call options, you'll want to use the extension number along with /1 or /2 for the SIP Account, if not already. eg: Button 1: 17000001/1;100/2

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S560 IP PHONE REVIEW

Hello everyone, In this post, I will talk about the operation of the S560 IP phone.First of all,how it works: IP numbers to be called are assigned to buttons 1 to 9.Then, the call is made by pressing and holding the number assigned to the ...

2023-10-14
0 26
E16C Use EXIT button as bell button to initiate SIP call

In Germany, it is common for a Door Intercom for a villa to have a hardware bell pushbutton. The E16C has a terminal for an external EXIT button. Can this exit button be used as a bell button? How do I configure the E16C so that when the ...

2023-10-11
1 30

CIE_Ash

Good morning, You can use the HTTP API to initiate a call from the E16. You'll want to enable HTTP API with authentication as none, note this puts your device in a vulnerable state if the device is connected to a public address and not behind a firewall. In the E16 go to Action URL and Enable Acti ...

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R29 & R20 integrated with 3rd party Hartman controls access control

Using R29 & two R20's integrated with 3rd party Hartman controls access control system, installed by others. When client adds a new user to 3rd party AC, they scan a new fob on a R20. The R20 generates a random 8 digit code. This code is th ...

2023-09-07
2 43

dsafran

Hello, Thanks for replying. I have one R29C-S and two R20A, all with latest firmware as of June 2023. Don't have exact version, as I am not at client site. Re: #3, We wired the door strike to the relay and also a Wiegand cable connection from the R20 to the access control system. This way the acces ...

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How to reset web password? - E16C

I can't login to the web interface, could anyone to help me how to reset password please? (Akuvox E16C) Thank you!

2023-09-05
9 31

Akuvox_Mia

You are welcome, if you need any help you can ask in the forum.

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C319 HTTP API ENABLE Do Not Disturb

Hi, French owner of a new C319 Intercom ; Is there a way to enable or disable Do Not Disturb mode via an HTTP api call from my smart home integration? I can't find any information on the web about an HTTP local API for the C319 Monitor... ...

2023-09-05
1 33

Akuvox_Mia

HTTP does not have this.

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X933 - How to install XAPK

I can install APK, but the XAPK tells me that it does not accept the format

2023-07-30
1 24

CIE_Ash

Hi Visiona, You'll need to download the .apk file rather than the .xapk bundle.

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