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S563 Google Play Store Installer

Hi, Can someone please provide the link to the S563 Google Play Store installer APK? I thought on the new firmware it came pre-installed but that does not seem to be the case. Thanks.

2025-03-24
2 2310

brandon

Yes, it seems only S567 firmware has the Google Play store pre-installed

1 Reply
Smartplus not pop up on the screen.

I installed a smartplus on android 13 tablet and connect to R29S. A call from r29 can not trigger the smarplus talking window unless you turn smartplus alway on in tablet. just a short notification sound. Does anyone have a solution? ...

2025-01-24
2 1964

Akuvox_Mia

Have you ensured that all permissions are enabled?

2 Reply
C313-2 DOOR LOCK

i have one system with R20A-2 and two C313-2 .The one C313-2 works wifi only with power and i want to control the relay to the other c313-2 via wifi to open the door because i open the door only via the one monitor that has cable to the do ...

2024-09-26
1 2046

MWU

https://knowledge.akuvox.com/docs/door-unlock-configuration-21

Reply
S563 and Google Play Store

Is it possible to install Google Play Store (and Google Play Services and Google Services Framework) on the S563 monitor? If I do this, does it mean the Google Play Store will work to download apps directly onto the S563? Thanks.

2024-08-01
6 2570

stephen.davies

Can you repost the APK or publish it on the knowledge base The link has now expired.

Reply
Downgrade R27P to and older version

I want to downgrade from version 227.30.10.101 to an earlier firmware version. But the process is interrupted every time, the intercom restarts and is not updated. Is there any instruction on how to make the transition correctly?

2024-09-14
2 2044

Akuvox_Mia

Please upgrade to the transition version first. https://drive.google.com/file/d/1TdRQm00_0IpFbAfZOkKjFxa8fKgxgUJ3/view?usp=drive_link

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Akuvox R20K SIP extension

Hello.I wanted to know if anyone could help me with a R20Kvideo intercom. The problem I have is that I have registered it in anextension of a PBX and it registers correctly and makes calls to the otherextensions of the PBX but does not rece ...

2024-07-18
7 2409

CIE_Ash

Thanks, I've sent you a PM. Ticket Ref: #30615

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R20B Frimware update "Size of uploading file is too large!"

Hello, if I try to update my Akuvox R20B from Firmware version 220.30.3.7 to version 320.30.10.9 I receive the following error message: "Size of uploading file is too large!" I have downloaded the firmware from this site: https://knowledge. ...

2024-06-27
6 2416

CIE_Ash

Hi Optos, Your R20 V2 (220.0) and therefore will only be able to upgrade to 220.x firmware updates. Your R20 is now on the latest firmware version, 320.x is for a different hardware version.

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New HTTP Code for Akuvox door phones

Hi, Hello Everyone, if you want to open the doors on Akuvox's doorbell panels with the HTTP command, this code has changed in the new version devices. You can now open the door via HTTP with the code below. Code:http://admin:admin@192.168 ...

2023-11-17
2 1983

CIE_Ash

Hi Sunny, In the Open Relay via HTTP settings in the Intercom -> Relay, please untick "Session Check". This should resolve your issue.

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IT82 Remote Relay By HTTP

Hello I can open my door connected to R20K with this basic command http://IP/fcgi/do?action=OpenDoor&UserName=admin&Password=admin&DoorNum=2 Where in IT82 settings I sould set the above command (or similar command) so that from IT82 sof ...

2024-05-26
1 1721

rachel

Navigate to the R20K web Intercom > Relay > Open Relay Via HTTP interface. Please refer to the following example: http://192.168.35.127/fcgi/do?action=OpenDoor&UserName=admin&Password=12345&DoorNum=1 Note: DoorNum in the HTTP command above refers to the relay number #1 to be triggered for the door ...

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Hearing impared light signal c313S or s562

In an appartment there is an heaing impared occupant. I would like to know if there is a way to program the local relay on the unit to close when someone is calling (SIP or via an input) . This will allow to connect a powerfull blinking li ...

2024-05-22
2 1763

rachel

you can log in to the interface of the C313S, and go to phone > relay > Relay Setting There are three options in the relay type. （open Door；Chime Bell；Other Switches(Reset By Event)）. You can purchase a flashing light and choose the appropriate relay type according to the type

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R20B preview

Hello, I can't use the R20A and R20B door phone with video preview. Is it possibile and supported on generic sip video phone as response unit? Thanks

2024-03-21
2 1582

Iris

What's your response unit? pls show me your configration~

Reply
R20K http, is it possible to unlock door to remain unlocked

On the R20K we can do a http request to unlock the door. http://deviceIP/fcgi/do?action=OpenDoor&UserName=username&Password=password&DoorNum=1 This command opens the door for a few seconds. Are there any other valid values for the action ...

2024-05-14
1 1730

CIE_Ash

Hi, You could use Relay 2 and change the relay type on the intercom to Bistable and then trigger the Relay2 to trigger as an on/off to the relay.

Reply
S539 input voltage range

We have a S539 Intercom and the specification data says it operates at 12vdc/3A or 24vdc/1.5A. I am wondering if that means that it will run on any voltage between 12 and 24vdc, or if it's somehow designed to only work at 12 and 24 but not ...

2024-04-05
2 1675

piecrust

Excellent. Thank you!

Reply
How to register R20K intercom on the akuvox cloud?

Hello How do i register r20k on the cloud so it could work together with 313 screen? I dont have akuvox user and password to enter the cloud https://ucloud.akuvox.com/manager/rtl/#/login Where i can get user and password to the cloud to i w ...

2024-04-01
6 2079

Iris

You need to ask the person who sold you the product ~ Because as a manufacturer, we have no right to open an ins account.

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PBX feature on indoor monitors

Hello - I need an indoor monitor with the PBX server and your KB article https://knowledge.akuvox.com/docs/how-to-register-sip-server shows the following: There is also the X933 listed, but when I read through the manuel there is no info ...

2024-03-03
3 1821

CIE_Ash

Thanks, we will update the documentation.

Reply
R20BX firmware upgrade

Hello - I have 320.30.10.9 on my device and the KB says last version is 320.30.4.138 (and the PDf states my version as the previous version for this one). When I try to upgrade ist states that a downgrade is not possible because of securit ...

2024-03-03
3 1798

CIE_Ash

Apologies, after double checking the 4.138 is a newer release. Download: https://drive.google.com/drive/folders/1yP03lFpI--TmruvfmmCl0s7UgvIVuyAS If you "downgrade" to 320.0.110.104.rom and then "upgrade" to 320.30.4.138.rom.

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C313W as access point

I would like to install C313W in multiple apartments connected via POE ethernet. I also need to send temperature data from many WiFi sensor but the building does not have WiFi. Is it possible to catch 2 bird with one stone and setup all c31 ...

2024-02-19
1 1608

sid

No, we don't support this feature

Reply
Webrelay problem R20A

Hello, I own my R20A since 3 years and use it with a rfid tag to open the door. If the rfid tag is right, the akuvox sends a http command to my shelly 1 which then opens the front door. Since some month this doesn't work every time, but sin ...

2024-01-25
1 1639

sid

Hi, can you tell me the firmware version and share the config files and log7 file with us, I will check. If possible, configure the remote debug server under the Upgrade - advanced. 47.106.233.244 9500

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E12W - Auto Hang Up if Input A or B is triggerd?

Hey, Is it possible to Auto Hang Up if Input A or B is triggerd? or by a http command or something? because if i open the door a switching contact recognizeit. and can hang up automatically thx

2023-01-13
5 2072

geryd

that call actually works very well! Can you also use the /api/call endpoint to call a specific extension ? This could be a nice solution, to having the doorphone perform no call by default and instruct it to call a specific number if nobody is on site! I could even include logic as to who shou ...

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Bug - When Mode is Speed Dial after Screensaver screen returns to QR Code

When the option Device -> LCD -> Theme -> Mode is Speed Dial and the screen saver is enabled, when the screen wakes up it returns not in Speed Dial but on QR Code. The same thing happens when Restarting the device. Instead of starting in S ...

2024-01-26
1 1520

CIE_Ash

Hi jkatsiotis, Would you mind letting me know which firmware version you're running? Please double check the settings (Device -> LCD -> Key In Homepage Of The Default Theme -> Display Type: Homepage)

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