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Akuvox C315W - I'm looking for a guide on how to connect a door lock

I'm looking for advice on how to connect the electric strike (Door Lock) directly to Akuvox. The last brown pin (NC) and the penultimate white pin (COM) come out of the Akuvox Monitor. Where and how to connect them and how to configure it i ...

2023-10-26
13 74

joschi

Hmm, the devil is in... simplicity Since I open the door on the call screen using the DTMF code of the remote relay (Auserwald TFS) and it is a local relay, it was necessary to simply, after correctly connecting the electric strike directly to the monitors, set the relay in the monitors in Softke ...

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Push Button Action

Hi all, I have an issue w/ my new E12: When defining a 'Push Button Action' (Intercom -> Basic), that URL only seems to be executed whenever a SIP account is active. In general, that would be fine for me, if I at least could disable that ...

2022-02-10
9 826

mnd

@CIE_Ash That does the trick, thanks!!

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open door with dtmf on incoming call on X915s doorbell

I can't open the door by a SIP call from my mobile to the X915s doorbell it works well when there is a call from doorbell to my mobile, but in other direction nothing happens How should I configure X915s to enable this?

2022-10-09
9 327

depaepe

any updates on this?

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Call feature not working (X915S)

Hello, whenever a person calls me through my X915S I can see them with the monitor function on my phone and I can also open the door for them but when I try to answer the call, nothing happens. I cant answer it. The same happens when I try ...

2022-11-22
9 44

Kaan

Hello Kemme, You're welcome.

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How to reset web password? - E16C

I can't login to the web interface, could anyone to help me how to reset password please? (Akuvox E16C) Thank you!

2023-09-05
9 33

Akuvox_Mia

You are welcome, if you need any help you can ask in the forum.

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Digests SmartPlus without giving Internet to the Door Phone; is it possible?

Good morning, I have several installer customers who are used to other brands of video door phones. In those systems, for a building, they can create a LAN disconnected from the internet and then each tenant, if they want to have the app, m ...

2023-04-21
7 112

myles

Suggest the use of vfone instead of SmartPlus and register it as an extension on the door intercom unit such as the R29 series. Most features of the SmartPlus would be lost and although I haven't tested I would doubt that it would work successfully. Door release DTMF would be an issue for a start. ...

1 Reply
Widgets on Indoor Monitor screen - S567

Hi, I see in display settings of S567 nice screen with weather forecast and temperature in the settings of S567, but that never happens to appear on the main screen. How to make the wether and temperature visible on main screen? Is there an ...

2024-01-04
7 42

Pavel

Wow its works for C319A

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Akuvox R20K SIP extension

Hello.I wanted to know if anyone could help me with a R20Kvideo intercom. The problem I have is that I have registered it in anextension of a PBX and it registers correctly and makes calls to the otherextensions of the PBX but does not rece ...

2024-07-18
7 30

CIE_Ash

Thanks, I've sent you a PM. Ticket Ref: #30615

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How to register R20K intercom on the akuvox cloud?

Hello How do i register r20k on the cloud so it could work together with 313 screen? I dont have akuvox user and password to enter the cloud https://ucloud.akuvox.com/manager/rtl/#/login Where i can get user and password to the cloud to i w ...

2024-04-01
6 60

Iris

You need to ask the person who sold you the product ~ Because as a manufacturer, we have no right to open an ins account.

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S563 and Google Play Store

Is it possible to install Google Play Store (and Google Play Services and Google Services Framework) on the S563 monitor? If I do this, does it mean the Google Play Store will work to download apps directly onto the S563? Thanks.

2024-08-01
6 55

stephen.davies

Can you repost the APK or publish it on the knowledge base The link has now expired.

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Have You Experienced the Hands-Free Lift Control?

Hi all, I have described the features and scenarios in which visitors use facial recognition to open doors [http://community.akuvox.com/forum.php?mod=viewthread&tid=335&extra=] In this introduction, I will discuss how visitors can enjoy h ...

2023-05-31
6 52

katrana

Yes, it covers these.

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R20B Frimware update "Size of uploading file is too large!"

Hello, if I try to update my Akuvox R20B from Firmware version 220.30.3.7 to version 320.30.10.9 I receive the following error message: "Size of uploading file is too large!" I have downloaded the firmware from this site: https://knowledge. ...

2024-06-27
6 38

CIE_Ash

Hi Optos, Your R20 V2 (220.0) and therefore will only be able to upgrade to 220.x firmware updates. Your R20 is now on the latest firmware version, 320.x is for a different hardware version.

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R20A call both SmartPlus APP and a SIP Phone

Hello, I would like to ask you if it is possible, using an R20A, to call both the SmartPlus App and a SIP Phone. I've tried registering the Account 1 with the cloud service and the Account 2 with our VoIP PBX. The call to the APP works fi ...

2022-08-01
5 538

lebentech

Hi There, can you share an illustrative image of the example?

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Intercom R27 - Missed call from third party when SIP account Registered

HI there We got an intercom R27A (latest version) and it hangs up on calls when those are received (set to autoanswer) from a third party system. please check records RED highlighted in image Nevertheless calls are sucessfully connected ...

2023-04-19
5 35

Jimmy

First of all, if it is third party device which need communicate with Akuvox, it is better to use standard SIP. Of course device between Akuvox will be able to use IP to IP call once they are in same Lan.(use same protocol). But nobody can make sure whether it will work between Akuvox and a third-pa ...

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Latest Firmware for R27A and R20K - Action URL variables

Hi Akuvox Team As part of a project deployment we are wondering about the latest firmware versions for the following intercoms, as such we want to tackle the following: 1. R27A In current version, we don't see the session Phone->Action UR ...

2023-04-16
5 87

Pavel

Hi Lebentech, did you find for R20K action URL for Card or User ID?

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E12W - Auto Hang Up if Input A or B is triggerd?

Hey, Is it possible to Auto Hang Up if Input A or B is triggerd? or by a http command or something? because if i open the door a switching contact recognizeit. and can hang up automatically thx

2023-01-13
5 66

geryd

that call actually works very well! Can you also use the /api/call endpoint to call a specific extension ? This could be a nice solution, to having the doorphone perform no call by default and instruct it to call a specific number if nobody is on site! I could even include logic as to who shou ...

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I want to know the situation of using security relay.

Looking at the video, it seems to be used in connection with the product called SR01, but if I buy and use X915, I wonder in what situation I use Security Relay. For example, if someone breaks a door phone, has a line connected to the prod ...

2023-12-22
5 46

Sandra

Both Method 1 and Method 2 have the security feature. When you are using Method 2 to connect SR01, SR01 will be powered only when doorphone's relay is triggered. And when SR01 is powered, it will receive a encryped signal from doorphone to trigger its own relay to open door.

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R20A working SIP with Grandstream pbx

Hi, I've an r20a door phone in test with Grandstream pbx. I can't find info about this: I want to open the door using 1 relay and I've setup 4 digit dtmf "example: 1111". My question is, How can I activate the relay during a sip call, does ...

2022-09-11
4 403

alvaro.uy

Hi Ryan, yes I've tried different combinations like 99, 999, 9999, 7896, 8767, a lot of combinations. What I don't know is if I have to press any digit like *# or whatever After the dtmf digits.

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How to Use Smartliving Button on C313

Hello, In this post, I will talk about how we can create a button in the indoor unit and open the door with "Smart Living" in C313 devices. First of all, in order to do this, you need to have activated the option to open the door with HTT ...

2023-05-08
4 38

semih

You can activate any HTTP command with this feature.

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Upgrade E12

Hello, I have a few Akuvox E12w and E12s in version 12.30.1.109 and I want to upgrade them to the latest 12.30.2.102. I tried but I get a message that the file is too large. I've read that I need a firmware between the one I have and the l ...

2023-05-31
4 56

Akuvox_Mia

Click the link to download： https://drive.google.com/file/d/1N6Z_gZ7o2w_u9TmgGnNOKkOQYxoDpnT9/view?usp=drive_link

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