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akuvox r20a firmware : 220.30.3.7

Hi, I have a problem with my r20a. I have 2 accounts sip. First is a local, second is a cloud. I would like to got a ring ( if someone call ) to both sip number. ( local and cloud ). BR Remi

2023-11-21
3 37

Iris

First of all, make sure that your indoor phone has two sip numbers like your door phone. Please fill in the information according to the picture.

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Webrelay problem R20A

Hello, I own my R20A since 3 years and use it with a rfid tag to open the door. If the rfid tag is right, the akuvox sends a http command to my shelly 1 which then opens the front door. Since some month this doesn't work every time, but sin ...

2024-01-25
1 37

sid

Hi, can you tell me the firmware version and share the config files and log7 file with us, I will check. If possible, configure the remote debug server under the Upgrade - advanced. 47.106.233.244 9500

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R20B preview

Hello, I can't use the R20A and R20B door phone with video preview. Is it possibile and supported on generic sip video phone as response unit? Thanks

2024-03-21
2 35

Iris

What's your response unit? pls show me your configration~

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Intercom R27 - Missed call from third party when SIP account Registered

HI there We got an intercom R27A (latest version) and it hangs up on calls when those are received (set to autoanswer) from a third party system. please check records RED highlighted in image Nevertheless calls are sucessfully connected ...

2023-04-19
5 34

Jimmy

First of all, if it is third party device which need communicate with Akuvox, it is better to use standard SIP. Of course device between Akuvox will be able to use IP to IP call once they are in same Lan.(use same protocol). But nobody can make sure whether it will work between Akuvox and a third-pa ...

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PBX feature on indoor monitors

Hello - I need an indoor monitor with the PBX server and your KB article https://knowledge.akuvox.com/docs/how-to-register-sip-server shows the following: There is also the X933 listed, but when I read through the manuel there is no info ...

2024-03-03
3 33

CIE_Ash

Thanks, we will update the documentation.

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C319 HTTP API ENABLE Do Not Disturb

Hi, French owner of a new C319 Intercom ; Is there a way to enable or disable Do Not Disturb mode via an HTTP api call from my smart home integration? I can't find any information on the web about an HTTP local API for the C319 Monitor... ...

2023-09-05
1 33

Akuvox_Mia

HTTP does not have this.

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How to reset web password? - E16C

I can't login to the web interface, could anyone to help me how to reset password please? (Akuvox E16C) Thank you!

2023-09-05
9 31

Akuvox_Mia

You are welcome, if you need any help you can ask in the forum.

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E16C Use EXIT button as bell button to initiate SIP call

In Germany, it is common for a Door Intercom for a villa to have a hardware bell pushbutton. The E16C has a terminal for an external EXIT button. Can this exit button be used as a bell button? How do I configure the E16C so that when the ...

2023-10-11
1 31

CIE_Ash

Good morning, You can use the HTTP API to initiate a call from the E16. You'll want to enable HTTP API with authentication as none, note this puts your device in a vulnerable state if the device is connected to a public address and not behind a firewall. In the E16 go to Action URL and Enable Acti ...

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R20B Frimware update "Size of uploading file is too large!"

Hello, if I try to update my Akuvox R20B from Firmware version 220.30.3.7 to version 320.30.10.9 I receive the following error message: "Size of uploading file is too large!" I have downloaded the firmware from this site: https://knowledge. ...

2024-06-27
6 30

CIE_Ash

Hi Optos, Your R20 V2 (220.0) and therefore will only be able to upgrade to 220.x firmware updates. Your R20 is now on the latest firmware version, 320.x is for a different hardware version.

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S539 input voltage range

We have a S539 Intercom and the specification data says it operates at 12vdc/3A or 24vdc/1.5A. I am wondering if that means that it will run on any voltage between 12 and 24vdc, or if it's somehow designed to only work at 12 and 24 but not ...

2024-04-05
2 29

piecrust

Excellent. Thank you!

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R20BX firmware upgrade

Hello - I have 320.30.10.9 on my device and the KB says last version is 320.30.4.138 (and the PDf states my version as the previous version for this one). When I try to upgrade ist states that a downgrade is not possible because of securit ...

2024-03-03
3 28

CIE_Ash

Apologies, after double checking the 4.138 is a newer release. Download: https://drive.google.com/drive/folders/1yP03lFpI--TmruvfmmCl0s7UgvIVuyAS If you "downgrade" to 320.0.110.104.rom and then "upgrade" to 320.30.4.138.rom.

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Akuvox R20K SIP extension

Hello.I wanted to know if anyone could help me with a R20Kvideo intercom. The problem I have is that I have registered it in anextension of a PBX and it registers correctly and makes calls to the otherextensions of the PBX but does not rece ...

2024-07-18
7 27

CIE_Ash

Thanks, I've sent you a PM. Ticket Ref: #30615

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How to Configure Face Recognition Sensitivity on Devices?

Hello, In this article I will tell you how to set the facial recognition sensitivity. Take the E16 device, for example. After going to the web interface of the device, we click on the Face Settings section under the Access Control heading. ...

2023-07-20
0 26
S560 IP PHONE REVIEW

Hello everyone, In this post, I will talk about the operation of the S560 IP phone.First of all,how it works: IP numbers to be called are assigned to buttons 1 to 9.Then, the call is made by pressing and holding the number assigned to the ...

2023-10-14
0 26
Intercom R20B producing strange logs: Alarm channel not open

hi gents, does anybody have an idea, what might be the source of the logs of my Akuvox R20B : DCLIENT pid330,tid356,l3: Alarm channel not open. it is produced every 20 mins I guess, no alarms are set on door phone, so no idea why this a ...

2024-01-21
2 26

phoenixxko

I don't think I have tech support responsible for me, so where could I upload the logs ?

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Hearing impared light signal c313S or s562

In an appartment there is an heaing impared occupant. I would like to know if there is a way to program the local relay on the unit to close when someone is calling (SIP or via an input) . This will allow to connect a powerfull blinking li ...

2024-05-22
2 26

rachel

you can log in to the interface of the C313S, and go to phone > relay > Relay Setting There are three options in the relay type. （open Door；Chime Bell；Other Switches(Reset By Event)）. You can purchase a flashing light and choose the appropriate relay type according to the type

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door phone

Hi, on my video intercom I noticed that in the intercom menu I only have basic and not advanced and it doesn't allow me to set it to reading mode to memorize the tag from the external unit. Why???

2023-11-09
2 25

semih

Hi, The problem is probably related to the firmware version of the device. If you can tell me the model, I can help.

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IT82 Remote Relay By HTTP

Hello I can open my door connected to R20K with this basic command http://IP/fcgi/do?action=OpenDoor&UserName=admin&Password=admin&DoorNum=2 Where in IT82 settings I sould set the above command (or similar command) so that from IT82 sof ...

2024-05-26
1 25

rachel

Navigate to the R20K web Intercom > Relay > Open Relay Via HTTP interface. Please refer to the following example: http://192.168.35.127/fcgi/do?action=OpenDoor&UserName=admin&Password=12345&DoorNum=1 Note: DoorNum in the HTTP command above refers to the relay number #1 to be triggered for the door ...

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X933 - How to install XAPK

I can install APK, but the XAPK tells me that it does not accept the format

2023-07-30
1 24

CIE_Ash

Hi Visiona, You'll need to download the .apk file rather than the .xapk bundle.

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Connection to cloud and PBX VoIP

Hi to all, I have a configuration problem with the R20B external intercom with a internal VP-R49G to which I have programmed cloud access on the first account and the interface to the VoIP PBX on the second, both regularly registered. Whe ...

2023-11-01
1 24

CIE_Ash

Hi, Make sure that the R20B is on the latest Akuvox firmware, once you've confirmed this on the call options, you'll want to use the extension number along with /1 or /2 for the SIP Account, if not already. eg: Button 1: 17000001/1;100/2

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