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akuvox r20a firmware : 220.30.3.7

Hi, I have a problem with my r20a. I have 2 accounts sip. First is a local, second is a cloud. I would like to got a ring ( if someone call ) to both sip number. ( local and cloud ). BR Remi

2023-11-21
3 40

Iris

First of all, make sure that your indoor phone has two sip numbers like your door phone. Please fill in the information according to the picture.

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How to Use Smartliving Button on C313

Hello, In this post, I will talk about how we can create a button in the indoor unit and open the door with "Smart Living" in C313 devices. First of all, in order to do this, you need to have activated the option to open the door with HTT ...

2023-05-08
4 39

semih

You can activate any HTTP command with this feature.

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How to open the entrance gate using a direct link in Akuvox C315W?

I have a sliding entrance gate, which can also be opened via a WiFi controller, using a smartphone application. I also generated a direct link https://..., using which I can also, by entering it into the browser, open the gate, or add its s ...

2023-11-03
3 39

omer

You're welcome. I'm glad the problem was solved.

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S567 and S563 firmware and play store

Hi to all, i'm searching for a firmware update of S567 and S563, in the website ok akuvox the versions are older than what is installed, there is another page to search? And there is a method to have google play store on that intercoms? Tha ...

2024-03-05
2 38

ideaxa_kubik

Hello, is Google Installer still available? Thank you.

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C313 multiple station and ALL CALLS button

I will have multiple station of C313 and wonder if I can call from one station to multiple station at the same time? Some sort of emergency button and calls going to all stations (40 total). Thank you

2023-02-18
3 38

sprintership

Hmmm confusing like hell. I have received txt from supplier saying this is possible all station will receive the page except the unit sending it.

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PBX feature on indoor monitors

Hello - I need an indoor monitor with the PBX server and your KB article https://knowledge.akuvox.com/docs/how-to-register-sip-server shows the following: There is also the X933 listed, but when I read through the manuel there is no info ...

2024-03-03
3 36

CIE_Ash

Thanks, we will update the documentation.

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R20B preview

Hello, I can't use the R20A and R20B door phone with video preview. Is it possibile and supported on generic sip video phone as response unit? Thanks

2024-03-21
2 36

Iris

What's your response unit? pls show me your configration~

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Intercom R27 - Missed call from third party when SIP account Registered

HI there We got an intercom R27A (latest version) and it hangs up on calls when those are received (set to autoanswer) from a third party system. please check records RED highlighted in image Nevertheless calls are sucessfully connected ...

2023-04-19
5 36

Jimmy

First of all, if it is third party device which need communicate with Akuvox, it is better to use standard SIP. Of course device between Akuvox will be able to use IP to IP call once they are in same Lan.(use same protocol). But nobody can make sure whether it will work between Akuvox and a third-pa ...

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C319 HTTP API ENABLE Do Not Disturb

Hi, French owner of a new C319 Intercom ; Is there a way to enable or disable Do Not Disturb mode via an HTTP api call from my smart home integration? I can't find any information on the web about an HTTP local API for the C319 Monitor... ...

2023-09-05
1 35

Akuvox_Mia

HTTP does not have this.

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S539 input voltage range

We have a S539 Intercom and the specification data says it operates at 12vdc/3A or 24vdc/1.5A. I am wondering if that means that it will run on any voltage between 12 and 24vdc, or if it's somehow designed to only work at 12 and 24 but not ...

2024-04-05
2 33

piecrust

Excellent. Thank you!

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How to reset web password? - E16C

I can't login to the web interface, could anyone to help me how to reset password please? (Akuvox E16C) Thank you!

2023-09-05
9 33

Akuvox_Mia

You are welcome, if you need any help you can ask in the forum.

Reply
Doorphone R26P disconnections

Hi, I have an Akuvox doorphone R26P Rev 1. I encountered several disconnections after few days of use (sometimes 2 days, sometimes a week) Status Led on the device is Red and complete loss of voice connection and video. When rebooting, it ...

2025-05-09
2 32

Kino

Hi, Thank you for your answer. Sadly when the problem occur as it is disconnected, I can not acces the interface anymore...

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E16C Use EXIT button as bell button to initiate SIP call

In Germany, it is common for a Door Intercom for a villa to have a hardware bell pushbutton. The E16C has a terminal for an external EXIT button. Can this exit button be used as a bell button? How do I configure the E16C so that when the ...

2023-10-11
1 31

CIE_Ash

Good morning, You can use the HTTP API to initiate a call from the E16. You'll want to enable HTTP API with authentication as none, note this puts your device in a vulnerable state if the device is connected to a public address and not behind a firewall. In the E16 go to Action URL and Enable Acti ...

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Akuvox R20K SIP extension

Hello.I wanted to know if anyone could help me with a R20Kvideo intercom. The problem I have is that I have registered it in anextension of a PBX and it registers correctly and makes calls to the otherextensions of the PBX but does not rece ...

2024-07-18
7 31

CIE_Ash

Thanks, I've sent you a PM. Ticket Ref: #30615

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R20BX firmware upgrade

Hello - I have 320.30.10.9 on my device and the KB says last version is 320.30.4.138 (and the PDf states my version as the previous version for this one). When I try to upgrade ist states that a downgrade is not possible because of securit ...

2024-03-03
3 30

CIE_Ash

Apologies, after double checking the 4.138 is a newer release. Download: https://drive.google.com/drive/folders/1yP03lFpI--TmruvfmmCl0s7UgvIVuyAS If you "downgrade" to 320.0.110.104.rom and then "upgrade" to 320.30.4.138.rom.

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R20K http, is it possible to unlock door to remain unlocked

On the R20K we can do a http request to unlock the door. http://deviceIP/fcgi/do?action=OpenDoor&UserName=username&Password=password&DoorNum=1 This command opens the door for a few seconds. Are there any other valid values for the action ...

2024-05-14
1 30

CIE_Ash

Hi, You could use Relay 2 and change the relay type on the intercom to Bistable and then trigger the Relay2 to trigger as an on/off to the relay.

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S563 Google Play Store Installer

Hi, Can someone please provide the link to the S563 Google Play Store installer APK? I thought on the new firmware it came pre-installed but that does not seem to be the case. Thanks.

2025-03-24
2 30

brandon

Yes, it seems only S567 firmware has the Google Play store pre-installed

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How to Configure Face Recognition Sensitivity on Devices?

Hello, In this article I will tell you how to set the facial recognition sensitivity. Take the E16 device, for example. After going to the web interface of the device, we click on the Face Settings section under the Access Control heading. ...

2023-07-20
0 28
IT82 Remote Relay By HTTP

Hello I can open my door connected to R20K with this basic command http://IP/fcgi/do?action=OpenDoor&UserName=admin&Password=admin&DoorNum=2 Where in IT82 settings I sould set the above command (or similar command) so that from IT82 sof ...

2024-05-26
1 28

rachel

Navigate to the R20K web Intercom > Relay > Open Relay Via HTTP interface. Please refer to the following example: http://192.168.35.127/fcgi/do?action=OpenDoor&UserName=admin&Password=12345&DoorNum=1 Note: DoorNum in the HTTP command above refers to the relay number #1 to be triggered for the door ...

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Hearing impared light signal c313S or s562

In an appartment there is an heaing impared occupant. I would like to know if there is a way to program the local relay on the unit to close when someone is calling (SIP or via an input) . This will allow to connect a powerfull blinking li ...

2024-05-22
2 27

rachel

you can log in to the interface of the C313S, and go to phone > relay > Relay Setting There are three options in the relay type. （open Door；Chime Bell；Other Switches(Reset By Event)）. You can purchase a flashing light and choose the appropriate relay type according to the type

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