Software&Cloud

Please check the tutorial in the link to change the password, thank you! https://knowledge.akuvox.com/docs/akuvox-smartplus-installer-guide-community#edit-reset-and-delete-community-residents

You should contact your agent to change your password from the cloud.

If the device is added to SDMC after being cloud mounted, its user will be overwritten by SDMC because the mechanism of sending users to the cloud and SDMC is consistent and cannot exist simultaneously.

Hello - still having problems: Buttons appear on the screen even when they not configured, etc. But a general question: Why is the firmware for this device not in the official place with all the other firmware versions?

I did purchased akuvox 912s online from www.ledxess.de. in Germany I am installing the device in Belgium. What local dealer should I call to get cloud services ? Otherwise if cloud services are not available via web purchase, can I use a local SIP provider and use only phone network ?

I have a R20BX2 with 320.30.4.138

Ok - but as I see this is not possible with the unlock button - here I can only select HTTP

Thank you for your suggestion, we will consider how to add tamper-proof functions.

Any ideas what I make wrong here?

Maybe I misunderstood what you meant. The QR code I mentioned refers to the temp PIN created by the user app or PM page to open the door for visitors. For details, you can refer to this link: https://knowledge.akuvox.com/doc ... ighlight=temp%20key The QR code you are talking about should be the ...

Currently we do not support selecting relays that can be turned on on the APP. However, you can uncheck NFC in the relay method in the settings on the cloud. In this way, when using NFC, this relay will no longer be triggered.

No problem

This is because we changed the resolution of the mobile APP display to adapt to the UI. When we change to full screen, we also use the same resolution so that we can switch seamlessly. Otherwise, the APP needs to obtain a new resolution code stream, which will cause a brief black screen after switch ...

As far as I know, one account can now control up to 5 apartments.

Thank you very much for this information, after clearing the browsing history in the browser, everything appears as it should. Hmm, this problem was beyond me, and the solution turned out to be so simple. Thank you again, colleagues, for your help.

This feature is not only fun but also convenient and is a great trend.

Hello, I cannot find it

Hi kevinj， Devices within the same network group use IP to communicate with each other. If you want to enable communication between devices in different LANs, it is suggested to add them to different network groups. You can click the link below to view the network group video to understand. http ...