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LooserDS

Action URL for tamper alarm

Hy - I have an R20BX2 with the latest firmware and there is no Action URL for the tamper alarm. In the manual https://knowledge.akuvox.com/v1/docs/en/security-11?highlight=Action%20URL under No. 11 the tamper alarm is listed. So what am ...

[Software&Cloud] 2024-03-14 6 49

Akuvox_Vergil

Thank you for your suggestion, we will consider how to add tamper-proof functions.

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LooserDS

Variables/Codes for the different HTTP URL's

Hello - I have an R20BX2 and within the firmware there are certain places (e.g. Call Event, Card Event, Input A/B, Motion Detection, All the differnet Action URL's, Web Relay, etc.) to fire an HTTP command to another web endpoint. I will us ...

[Software&Cloud] 2024-03-14 6 69

LooserDS

I have a R20BX2 with 320.30.4.138

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jakpa

SmartPlus video image scaled

Why image video wrong scaled in the app, even when selecting the full screen? The image video on InDoor Monitor is scaled correctly. One Tenant Installation Door phone Model R20A Firmware Version 320.30.10.9 InDoor Monitor S562 Firmware ...

[Software&Cloud] 2024-03-12 1 26

Akuvox_Vergil

This is because we changed the resolution of the mobile APP display to adapt to the UI. When we change to full screen, we also use the same resolution so that we can switch seamlessly. Otherwise, the APP needs to obtain a new resolution code stream, which will cause a brief black screen after switch ...

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jakpa

NFC open relay A and B

Is there any possibility to select relay A or B for opening via NFC? In my configuration, it always opens the relay A and B at the same time. One Tenant Installation Door phone Model R20A Firmware Version 320.30.10.9 InDoor Monitor ...

[Software&Cloud] 2024-03-12 1 24

Akuvox_Vergil

Currently we do not support selecting relays that can be turned on on the APP. However, you can uncheck NFC in the relay method in the settings on the cloud. In this way, when using NFC, this relay will no longer be triggered.

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jakpa

Group Call problem R20A, S562 and SmartPlus

Hello, I have a problem with Group Call, only the InDoor Monitor calls, nothing happens on two Android phones. After switching the Sequence Call option in smartplus, everything works fine, the indoor monitor calls first, the second phone an ...

[Software&Cloud] 2024-03-12 5 33

jakpa

No problem

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piecrust

A03 BLE sensitivity setting?

I have an S539 which supports Bluetooth LE for unlocking the door. In the settings on there it allows me to specify the RSSI Threshold for what the strength of the BLE must be before it will unlock the door. However, I also just recently ...

[Access Control] 2024-03-09 1 19

Akuvox_Mia

A03 The RSSI feature is currently in the planning stage and will be released in June!

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ale_sls

S567 and S563 firmware and play store

Hi to all, i'm searching for a firmware update of S567 and S563, in the website ok akuvox the versions are older than what is installed, there is another page to search? And there is a method to have google play store on that intercoms? Tha ...

[Intercom] 2024-03-05 1 17

CIE_Ash

Morning, The latest firmware can usually be found on the Akuvox Cloud under Firmware/Update. The knowledge database caters for all regions and therefore isn't always the latest. You can use "GoogleInstaller_v30003.apk", open the app and then click Install, after rebooting you'll have the Google Se ...

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LooserDS

R20BX firmware upgrade

Hello - I have 320.30.10.9 on my device and the KB says last version is 320.30.4.138 (and the PDf states my version as the previous version for this one). When I try to upgrade ist states that a downgrade is not possible because of securit ...

[Intercom] 2024-03-03 3 28

CIE_Ash

Apologies, after double checking the 4.138 is a newer release. Download: https://drive.google.com/drive/folders/1yP03lFpI--TmruvfmmCl0s7UgvIVuyAS If you "downgrade" to 320.0.110.104.rom and then "upgrade" to 320.30.4.138.rom.

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LooserDS

PBX feature on indoor monitors

Hello - I need an indoor monitor with the PBX server and your KB article https://knowledge.akuvox.com/docs/how-to-register-sip-server shows the following: There is also the X933 listed, but when I read through the manuel there is no info ...

[Intercom] 2024-03-03 3 32

CIE_Ash

Thanks, we will update the documentation.

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engrlloyd

Alexa Integration with Hypanel Pro

Good Day Support I already connect the device to alexa but once I try to give command it doesnt recognized the device. Is there a solution to this problem? unlike to Apple HomeKit app before using the siri I need to registered each device ...

[Integration] 2024-02-29 7 24

engrlloyd

it works ! thanks for guiding us

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